Field Engineer II

• Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives
• Recommend and approve software installations and upgrades at client sites, aligning with customer requirements
• Demonstrate strong industry knowledge and build awareness of industry trends and innovations
• Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently
• Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors
• Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations
• Provide comprehensive post-implementation support to ensure customer happiness and system stability
• Build detailed after-action reports for installations to capture lessons learned and recommend process improvements
• Complete audits of existing installations for compliance with standards and specifications
• Autonomously handle customer-facing, business, and administrative responsibilities in a rapidly changing technological setting
• Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems
• Maintain regular interaction with compliance managers and tribal gaming regulators to ensure adherence to tribal and company requirements
• Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned
• Travel up to 75% as required to support client sites and project needs

• Strong understanding of Windows client-server architecture and networking
• Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup
• Proficient in Linux server management, encompassing Kubernetes and containers
• Understanding of relational database server administration and database management
• Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices
• Strong with Microsoft Office products, including Outlook, Excel, Word, and Teams
• Outstanding interpersonal, oral, and written communication skills, with the ability to present technical information to diverse audiences
• Strong negotiation, presentation, and conflict management skills
• Highly adaptable to changing work environments, priorities, and technologies
• Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience
• 2+ years’ experience in a technical position
• Required to acquire Tribal Gaming licenses

• Familiarity with cluster servers and SAN environments is desirable
• Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable
• Experience with casino environments is desired

Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching