Praca Application Support Specialist w Mindbox Sp. z o. o. (Kraków)

Application Support Specialist

Mindbox Sp. z o. o.

Lokalizacja:
Poland , Kraków

Kategoria:
IT - Software Development

Typ umowy:
B2B, Umowa o pracę

Wynagrodzenie:

Nie podano

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Opis stanowiska:

We are looking for a Production Support Engineer to ensure the reliability, scalability, and efficiency of our production environments. This role is critical in maintaining seamless operations, troubleshooting issues, and collaborating with development teams to deliver high-quality IT services.

Obowiązki:

Provide L2/L3 support for production systems, troubleshoot issues, and ensure minimal downtime
Participate in an on-call rotation for after-hours support when necessary
Collaborate with development teams for smooth integration and deployment of applications
Monitor system health and performance using tools like AppDynamics, CloudWatch, Grafana, Splunk
Automate repetitive tasks using Ansible, Terraform, Python, SQL/PLSQL, and Linux/Bash scripting
Respond to production incidents, perform root cause analysis (RCA), and implement preventive measures
Enforce security best practices and ensure compliance with organizational policies

Wymagania:

Proven experience in DevOps, Site Reliability Engineering (SRE), or Production Support roles
Strong background in Linux/Unix administration and troubleshooting
Hands-on experience with cloud platforms (AWS, Azure, or GCP)
Familiarity with containerization and orchestration (Docker, Kubernetes)
Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD)
Scripting skills in Python, Bash, SQL, or PowerShell
Understanding of networking concepts, DNS, load balancing, and security best practices
Strong analytical and problem-solving skills with a proactive approach
Availability for shift work and on-call duties

Co oferujemy:

Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Hybrid work setup – remote days available depending on the client’s arrangements
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided