Zendesk Administrator Job at PartnerHero (San Pedro Sula or Tegucigalpa)

Associate Systems Administrator

We’re looking for an Associate Systems Administrator (Zendesk Support) to own an...

Location

United States , Atlanta

Salary:

26.00 - 34.00 USD / Hour

Planet DDS

Expiration Date

Until further notice

Requirements

1-2 years of experience as a Zendesk Administrator or similar systems admin role
Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore)
Hands-on experience configuring automations, triggers, workflows, and APIs
Proficiency with reporting and dashboarding in Zendesk Explore or equivalent
Strong troubleshooting, problem-solving, and documentation skills

Job Responsibility

Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations
Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows
Help maintain system security, permissions, and compliance controls
Monitor system performance and proactively troubleshoot technical issues
Maintain reporting dashboards to track KPIs, SLAs, and support trends
Identify opportunities for automation, self-service, and AI-driven efficiencies
Serve as the first point of contact for Zendesk-related issues, requests, and enhancements
Provide training and documentation for agents, team leads, and managers
Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable
Partner with vendors and external consultants for escalated issues or new implementations

Fulltime

Sales Administrator

Join a global telecommunications business and play a key role in supporting the ...

Location

United Kingdom , Guildford

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year in an administrative role is essential
Sales administration experience is a bonus
Strong accuracy and meticulous attention to detail are critical
Prior experience using CRM systems/ Zendesk (Desired)
Excellent written and verbal communication skills are a must
Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) is required
Comfort in interacting with internal and external stakeholders at all levels
Able to prioritise workload effectively to meet deadlines
A proactive approach with the ability to think outside the box

Job Responsibility

Manage and develop Sales Administration processes to improve efficiency across departments
Attend sales meetings and provide necessary support to the Sales team
Create and implement new processes as needed to optimise operations
Complete and manage a variety of sales-related administrative tasks, ensuring accuracy and diligence
Process customer sales orders and manage professional service orders from point of sale to invoicing
Create, validate, and manage service contracts for both our customers and partners
Communicate and collaborate with partners and internal departments to resolve customer issues
Manage the Sales Administration inbox, prioritise tasks, and communicate directly with customers as required
Open and respond to tickets via Zendesk for efficient issue resolution
Generate and maintain internal and customer-specific reports on a weekly, monthly, and ad-hoc basis

What we offer

25 days holiday+BH
Life Insurance
Private GP Service
Day off on your birthday!
Hybrid Working
Social Team
Development opportunities

Fulltime

Customer Service Administrator

Customer Service Administrator role in a socially-driven start-up focused on hea...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Fulltime

Customer Service Administrator

Customer Service Administrator - Hackney, London. Join our vibrant team at a soc...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

Competitive salary
25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

New

Patient Systems & Tooling Specialist

We’re hiring a Patient Systems & Tooling Specialist to strengthen our patient-fa...

Location

Philippines , Makati

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

3+ years of hands-on Zendesk administration experience, including: Triggers, automations, workflows, macros, views, permissions
Troubleshooting complex workflows and system behaviour
Strong experience with Zendesk reporting and analytics, including: Building and maintaining dashboards and reports
Using data to support operational decisions and improvements
Experience supporting contact centre or patient-facing platforms in a fast-paced operational environment
Experience working across multiple teams or stakeholders is a strong plus
Strong problem-solving and critical-thinking skills — able to diagnose issues, not just apply fixes
Comfortable learning complex systems and building deep context over time
Clear, confident communicator who manages expectations well
Structured, detail-oriented, and disciplined with documentation and change processes

Job Responsibility

Own day-to-day Zendesk administration, including: Triggers, automations, workflows, macros, views, and user/group management
Troubleshoot Zendesk issues, edge cases, and workflow conflicts across multiple teams and brands
Implement configuration changes safely, with an understanding of downstream impact
Maintain strong system hygiene, documentation, and change discipline
Own and maintain Zendesk reporting and dashboards to support operational visibility
Translate stakeholder questions into meaningful metrics and insights
Support teams with data on volumes, trends, performance, and system behaviour
Partner with Operations and QA to ensure reporting supports decision-making and improvement initiatives
Act as a primary owner for straightforward requests such as: New views or triggers, Configuration changes, Reporting requests and dashboard updates
Work within a structured intake and prioritisation model, escalating higher-complexity work when required

What we offer

Competitive PH compensation, 13th-month pay, and full statutory benefits (SSS, PhilHealth, Pag-IBIG)
Comprehensive HMO coverage (including dependents)
Paid vacation, sick, and parental leave
Learning budget and opportunities to grow into deeper systems, automation, or platform roles

Implementation Specialist

As the Implementation Specialist, you will play a pivotal role in managing and o...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Proven experience owning and administering a complex Zendesk instance
Strong hands-on knowledge of Zendesk configuration (triggers, automations, SLAs, forms, roles)
Experience managing CX tools and integrations
Ability to design scalable workflows that reduce manual work and improve response times
Hands-on experience with reporting, dashboards, and CX metrics (Solved tickets, SLA, CSAT, response and resolution times)
Comfortable serving as the primary point of contact for CX tooling issues and escalations
Experience partnering with WFM or Operations to ensure coverage aligns with demand and protects SLAs
Strong communicator with a practical, systems-thinking mindset

Job Responsibility

Zendesk Configuration and Administration: Configure Zendesk settings, including ticket forms, automations, triggers, macros, and user roles
Manage user accounts, permissions, and access levels
Monitor system performance, troubleshoot issues, and collaborate with Zendesk support
CX Tools Management: Oversee all other tools utilized by the CX team for chat, live channels, and other customer interaction platforms
Configure and optimize settings within these tools
Stay informed about new features, updates, and best practices
Process Optimization: Analyze current support processes and workflows to identify opportunities for optimization and automation
Implement and refine workflows, ticket routing rules, and SLA policies
Regularly review and update knowledge base articles and self-service resources
Reporting and Analytics: Create custom reports and dashboards to track key performance metrics and KPIs

What we offer

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Customer Care Tooling Specialist

As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

2+ years of experience in tooling, systems, or application administration
Proven expertise with Zendesk (administration, configuration, and integrations)
Strong analytical, communication, and collaboration skills
Ability to translate business needs into elegant technical solutions
Comfort with change — you thrive in fast-moving environments where experimentation leads to progress
A passion for automation, optimization, and exceptional customer experiences
Self-motivation and a keen eye for detail you don’t just fix problems, you anticipate them

Job Responsibility

Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience
Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life
Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity
Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem
Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best
Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time
Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Customer Support Tools & Systems Specialist

Technology is at the heart of how we deliver great customer experiences. We’re l...

Location

United States , New York

Salary:

64000.00 - 86000.00 USD / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

1+ years of experience in customer service, operations, or a technical support environment
Foundational knowledge of Zendesk or similar tools (Freshdesk, ServiceNow, Salesforce Service Cloud)
Interest in learning chatbot management, automation, and customer service system integrations
Familiarity with LMS, QA, or VoC tools is a plus
Strong attention to detail with a proactive approach to problem-solving
Developing communication and collaboration skills, able to share updates and ideas within your team
Curiosity about data, APIs, and system connectivity
open to learning basics of webhooks, scripting, or SQL
Self-motivated, coachable, and eager to build expertise in customer service technology

Job Responsibility

Zendesk Administration Support: Assist in managing the Zendesk platform, including configurations, automations, and workflows
Chatbot & Automation Support: Help maintain and improve chatbots and conversational AI tools
Customer Service Tool Ecosystem: Support other tools within the Customer Service tech stack, including LMS, QA, and VoC platforms
Cross-Functional Collaboration: Collaborate with Product, Engineering, and Operations teams to implement small updates, test new features, and troubleshoot system issues
Documentation & Process Improvement: Document configurations, workflows, and tool changes
Operational Support: Assist in resolving basic tool-related issues for Customer Service agents

What we offer

Employer-paid health insurance
401k match with immediate vesting
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Fulltime

Zendesk Administrator

PartnerHero

Location:
Honduras , San Pedro Sula or Tegucigalpa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:January 02, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Associate Systems Administrator

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Honduras , San Pedro Sula or Tegucigalpa

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Contract Type:
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Job Posted:
January 02, 2026