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As Workshop Controller, you’ll play a vital role in the daily operation of a very busy and successful dealership. You’ll lead a team of 15 skilled technicians, working closely with the Assistant Service Manager and 4 Service Advisors to ensure the workshop runs smoothly and efficiently. Our team consistently achieves excellent Net Promoter Scores (NPS) and is recognised for delivering exceptional customer service, reflecting our commitment to excellence in every aspect of the customer journey.
Job Responsibility:
Planning and allocating jobs to technicians to optimise time, resources, and customer satisfaction
Supporting and mentoring your team to ensure high standards of work and productivity
Monitoring job progress and ensuring deadlines are met without compromising quality
Communicating effectively with the service team to coordinate priorities and workflow
Requirements:
Previous Workshop Controller experience in a main dealership is required
Strong leadership and organisational skills
Ability to communicate clearly and respectfully with people from all backgrounds
A full, valid UK driving licence
What we offer:
25 days holiday rising with length of service, plus bank holidays
Ongoing training and clear career development pathways
Access to a colleague rewards platform with cashback and retail discounts
Preferential service rates
Colleague car purchase scheme
Share Incentive Scheme
Pension contributions
Enhanced maternity, paternity, and family-friendly policies