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The Location Services Specialist supports the day‑to‑day workplace experience for colleagues by ensuring a safe, welcoming, and well‑maintained office environment. Working with minimal supervision, this role delivers high‑quality hospitality, reception, facility coordination, and operational support in accordance with organizational policies and location services playbooks. The specialist manages interactions with building management and vendors, oversees office equipment and supplies, assists with office moves or remodels, and supports onboarding for new employees. This role also contributes to a positive local office culture through client-facing and internal service excellence.
Job Responsibility:
Partner with building management on security, workplace safety, environmental sustainability, landlord forms, special space requests, and maintenance needs
Reconcile monthly parking and extra service billing
Perform daily walk‑throughs and follow up on facility issues
Execute processes outlined in the location services playbook
Request bids for facility work from internal resources, building maintenance teams, and external vendors
Provide bid options to supervisors/managers for review and selection
Coordinate maintenance including HVAC, security systems, plants, carpets, furniture repairs, appliances, office equipment, and AED devices
Audit service invoices and submit for processing
Manage and replenish office supply inventory
Determine cost‑efficient purchasing options and ensure compliance with approved vendor programs
Maintain vendor relationships, process payments, track spend, and reconcile purchasing card charges
Review employee logs to prepare for new hires, transfers, and departures
Support onboarding by providing office setup, equipment guidance, and training on office procedures
Coordinate with HR and leadership on terminations, ensuring badge deactivation and collection of firm-owned materials
Monitor and respond to incoming ServiceNow requests
Support mail and package services (UPS, FedEx, etc.)
Handle print, bind, scan, and copy requests
Manage client file retrieval and retention processes
Deliver visitor management and reception support, ensuring a high-quality customer experience
Assist with meeting/event coordination including catering, room setup, cleanup, and A/V support
Perform other responsibilities as assigned
Requirements:
High school diploma or GED required
Associate degree or 2+ years of relevant experience preferred
0–3 years of experience in a related field
Ability to effectively manage multiple tasks
Experience in a professional office environment preferred
Strong communication skills with diverse audiences
Intermediate Microsoft Office skills
ability to learn new software
Basic knowledge of facilities management
Excellent organizational, prioritization, and time management skills
Strong attention to detail and proofreading abilities
Ability to prepare presentations with charts, graphics, tables, and speaker notes
Effective multitasking and customer‑service orientation
Ability to lift up to 40 lbs and stand for extended periods
Punctuality and flexibility in adapting to schedule changes
Ability to provide clear, concise instructions
Professional demeanor, communication, and attire
Adapts positively to change and helps drive improvement
Works collaboratively with the location services supervisor/manager and supports enterprise-wide needs during peak periods
What we offer:
medical, vision, dental, and life and disability insurance