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Workplace Experience Specialist

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Braze

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Location:
United States , San Francisco

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

60500.00 - 74700.00 USD / Year
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Job Description:

We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our San Francisco office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace operations initiatives.

Job Responsibility:

  • Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience
  • Serve as the primary point of contact for local receptionist
  • Maintain a welcoming and well-organized reception area
  • Deliver exceptional customer service to all who enter the San Francisco office
  • Monitor and respond to workplace service tickets
  • Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements
  • Lead the new hire onboarding experience locally
  • Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools
  • Build and maintain strong relationships with key business partners
  • Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the San Francisco team
  • Manage vendor relationships, schedule repairs, and ensure partnerships with best-in-class suppliers
  • Serve as the primary liaison with San Francisco building management
  • Work closely with Procurement and your manager to onboard new vendors, process quotes, and push through proposals
  • Support budget tracking and financial planning for the San Francisco office
  • Own event planning and deliver locally relevant events

Requirements:

  • 3-4 years of experience in Workplace role
  • Experience in change management, administration and vendor management
  • Experience working with building management
  • Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
  • Experience with office moves and build-outs
  • Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
  • Data-driven with a mindset of continual improvement
  • Demonstrated success in building strong relationships cross-functionally
  • A strong communicator
  • Passion for best-in-class workplace experience and customer service
  • Proactive and self-motivated with the ability to set own priorities with minimal supervision
  • A creative problem-solver
  • A sharp eye for detail and a sense of office pride
  • An awesome can-do attitude
  • Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
  • Familiar with Mac computer and GSuite

Nice to have:

  • Experience of site lead a plus
  • Union building experience a plus
  • Experience having remote manager a plus
What we offer:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience
  • Opportunities to give back to your community
  • Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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