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Workplace Experience Manager

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ELEMIS

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Location:
United Kingdom, London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. You will ensure every touchpoint reflects the luxury, care and innovation of our brand; from the way visitors are welcomed, to the ambience of our spaces, to the seamless running of day-to-day operations. You will deliver a flagship workplace experience that feels like an extension of our premium boutiques and spa heritage, while also ensuring our office is safe, efficient, sustainable, and inspiring for our teams.

Job Responsibility:

  • Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS’ luxury standards
  • Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity
  • Train and coach the Front of House team in hospitality excellence
  • Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience
  • Personally host VIPs and senior stakeholders
  • Lead and inspire the Front of House team to deliver world-class service and seamless office operations
  • Conduct regular 1:1s, contribution discussions, and provide clear development plans
  • Ensure daily reception coverage with no service gaps
  • Monitor phone/email response standards
  • Maintain a tidy, well-stocked, and well-functioning office space
  • Oversee suppliers and contractors (cleaning, maintenance, catering, security)
  • Manage office consumables, budget tracking, and supplier invoicing
  • Oversee meeting rooms, communal areas, and washrooms
  • Coordinate maintenance schedules, compliance visits, and record-keeping
  • Support smooth running of internal facilities including mail, couriers, and the colleague shop
  • Act as the Health & Safety representative for the London office
  • Deliver H&S inductions for all new starters
  • Coordinate fire drills, evacuation procedures, and accident reporting
  • Keep all H&S documentation accurate and accessible
  • Champion sustainability, embedding ELEMIS’ Climate, Biodiversity & People pillars into daily operations
  • Ensure recycling, waste, and procurement practices are environmentally responsible
  • Monitor energy and water usage
  • Engage colleagues in sustainability practices

Requirements:

  • Proven track record in office, workplace, or hospitality management within a premium environment
  • Naturally warm and polished, with the presence to host VIPs and senior stakeholders
  • Proactive, solutions-focused, and always one step ahead in anticipating needs
  • Strong organisational and leadership skills with the ability to motivate through influence
  • Outstanding attention to detail
  • Passionate about creating an inclusive, welcoming, and sustainable workplace
  • Calm under pressure, adaptable, and service-driven
  • Tech confident, with working knowledge of Microsoft Office and workplace systems
What we offer:
  • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
  • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance
  • Generous Holiday Allowance, increasing with length of service
  • Company Pension Scheme
  • Healthcare Cash Plan (with Dental)
  • Employee Assistance Programme for all Associates and their families
  • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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