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We are looking for a Workplace Experience Coordinator to join our team in Palo Alto, CA. In this contract position, you will play a vital role in ensuring smooth day-to-day operations within the workplace while delivering exceptional customer service to employees and visitors. This is an excellent opportunity for someone with strong organizational skills and a proactive mindset to contribute to a dynamic environment. The Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees, guests, and visitors within a designated building. This role serves as the first point of contact and supports daily workplace operations, events, and services. The position is part of the Workplace Experience function, focused on creating a welcoming, safe, and efficient workplace environment.
Job Responsibility:
Serve as the first point of contact for all individuals entering the facility with a friendly and welcoming demeanor
Greet visitors, issue visitor and parking passes, and follow established security protocols
Answer telephone calls professionally and create a positive first impression
Acknowledge and respond to inquiries or complaints from employees, guests, and coworkers, providing solutions in a customer service–driven manner
Coordinate and manage workplace services, including mail, office supplies, and onboarding support
Arrange and confirm recreational, dining, and business activities on behalf of requestors
Manage janitorial and maintenance work orders as needed
Coordinate with vendors providing goods or services to the workplace
Organize and manage on-site events, including securing event space, coordinating room setup and teardown, and ensuring delivery of supplies
Create presentations and communicate effectively with groups of varying sizes
Follow property-specific security and emergency procedures
Notify appropriate parties to ensure the safety and well-being of all individuals in the building
Explain detailed or complex information to team members when required
Follow specific directions provided by management
Perform clearly defined duties using established procedures to solve routine problems, with limited discretion
Requirements:
High School Diploma or GED required
2 years of related job experience as an Admin Assistant, Receptionist, or Office Assistant (in an office environment)
Ability to follow established work routines, standards, and procedures
Strong verbal and written communication skills for exchanging straightforward information
Working knowledge of Microsoft Office applications (Word, Excel, Outlook)
Strong organizational skills with an inquisitive and service-oriented mindset