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As a Workplace Experience Associate, you will be the face and heartbeat of an executive conference center designed to deliver an exceptional workplace experience for our client’s employees and guests. You’ll lead the welcome experience, manage guest flow, and ensure meetings and arrivals run seamlessly—from the first greeting to the final farewell. You’ll anchor the reception desk while supporting meeting room readiness, visitor coordination and basic workplace services. This role thrives on consistency—daily rhythms, checklists, and service rituals will be core to your success. You’ll collaborate closely with conference operations, AV, catering partners, security, and workplace teams to ensure every interaction and space reflects our hospitality standards.
Job Responsibility:
Deliver a warm, polished, and anticipatory welcome for all employees and guests
Manage guest check-in, access coordination, and wayfinding in partnership with security
Maintain a calm, organized, and visually refined reception environment
Guide the flow of arrivals and departures so every interaction feels seamless
Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready
Support catering partners with delivery coordination, presentation standards, and replenishment
Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly
Help manage transitions between back-to-back meetings or events
Manage daily visitor logs and ensure accurate guest information for security and workplace teams
Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes
Prepare and distribute daily summary booking logs for upcoming meetings and events
Support employee onboarding and badging processes by guiding new hires and contractors through access steps
Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality
Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins
Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint
Uphold our proprietary Steps of Service in all guest interactions
Communicate clearly and empathetically when assisting guests or resolving requests
Participate in service training, Audits, and continuous improvement activities
Requirements:
You take pride in creating a calm, confident welcome that helps people feel immediately at ease
You appreciate steady routines and like being the reliable person others can count on
You enjoy being part of a team that values professionalism, kindness, and making everyone feel they belong in the workplace
You feel comfortable being the first point of contact for employees and guests
You’re energized by helping people feel comfortable, informed, or confident navigating a space