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As a Workplace Experience Ambassador at JLL, you will be the face of our organization, taking complete ownership of both internal and external visitor experiences to ensure every interaction leaves customers with positive, memorable impressions. This dynamic front-of-house role combines exceptional customer service with meeting and event coordination, requiring you to maintain the highest standards of presentation while demonstrating security awareness and emergency preparedness. You will play a crucial role in JLL's mission to deliver transformative real estate experiences by creating personalized, optimized visitor journeys that reflect our commitment to excellence and innovation in workplace services.
Job Responsibility:
Deliver core front-of-house services including visitor sign-in, badging, luggage assistance, lost and found, and package deliveries while greeting and directing candidates, new hires, and visitors
Receive, direct, and relay telephone, email, and other queries through front-of-house channels while maintaining continual awareness of onsite events to personalize visitor experiences
Undertake physical setup of meeting and event spaces following team guidelines and EHS considerations, monitoring room environments including furniture, signage, equipment, temperature, and consumables
Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces while coordinating daily room booking display updates
Provide high awareness of local area services including shops, restaurants, hotels, and transport to support customer needs and liaison with security and janitorial teams
Deliver timely, accurate, and personalized responses to meeting and event inquiries while working flexibly across different settings as part of the team
Support facilities team services including trouble ticket requests, mail and courier services, site inspections, space audits, and administrative tasks
Requirements:
Experience in reception, concierge, or related customer-facing field
Excellent people skills with ability to interact with diverse client staff and varying demands
Previous experience working within high-profile corporate environments
Fluency in English and local language with strong written and verbal communication skills
Strong PC literacy with proven ability to manage daily activities using various systems
Very high attention to detail with outstanding customer service skills
Ability to maintain professionalism at all times and serve as team ambassador
Nice to have:
Previous catering or hospitality experience
Facilities Management exposure or background knowledge
Experience with meeting and event coordination in corporate settings
Familiarity with Outlook, SharePoint, and conference room booking systems
Knowledge of local area services, restaurants, hotels, and transportation options
Experience supporting space audits and workplace operations
Background in high-volume customer service environments