Workplace Accommodation Specialist

• Conducts timely, accurate, and customer-focused workplace accommodation assessments
• obtains relevant clinical, vocational, employer, financial, and other information
• compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents
• Engages in interactive process with employee, reviews accommodation request holistically, in adherence to all applicable laws
• Maintains timely communication with customer, provides customer with accurate, detailed, and thorough review enabling the customer to render a timely accommodation decision without delays
• Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations
• represent workplace accommodation team internally and externally as an expert in the field
• Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns
• works with members and clients on at-work options under the ADA, PWFA, and other applicable laws
• participates as needed in client discussions about workplace accommodation offerings
• Documents the claims system in an accurate and comprehensive manner
• remains in full compliance with regulatory requirements
• Demonstrates an above average level of proficiency in product and claims administration techniques
• remains fully compliant with operational standards
• meets or exceeds claims team operational metrics
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions
• takes appropriate actions to earn the claimant's and employer's trust and confidence
• anticipates customer’s needs and takes action as appropriate
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Assists in training and mentoring of new staff
• stays abreast of industry trends
• Performs other related duties as required

• High School Diploma or equivalent
• 3 - 5 years of ADA, STD, LOA, workplace accommodation or relevant experience
• Demonstrated proficiency in product specific areas of STD, LTD or Accommodation/Absence Management as well as federal and state regulations governing these products and services
• Must have or be willing to participate in training to become certified in ADA or workplace accommodation services
• Must agree to complete ADA or workplace accommodation related certification(s), as outlined and required by current departmental policy, within 18 months of hire
• Familiarity with disability claims and concepts related to workplace accommodation administration
• Public Speaking/presentation skills
• Good understanding of medical terminology/pathology/anatomy
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
• Moderate skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Math skills
• Ability to multi-task and prioritize
• Have a high level of attention to detail
• Works well under pressure
• Confidence to make claim decisions
• Results-driven
• High attention to departmental/company procedures/practices

Bachelor's Degree In healthcare or a related field

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• other leaves of absence