Workforce Real Time Coordinator Job at Crescendo

Director of Americas Regional Facilities

Meta is seeking a dynamic and experienced professional to join our Global Workpl...

Location

United States , Menlo Park

Salary:

204000.00 - 262000.00 USD / Year

Real-Time Operations Specialist

Be the "air traffic controller" of our Revenue Center, managing real-time queues...

Location

United States

Salary:

20.00 - 22.00 USD / Hour

LoadUp

Expiration Date

Until further notice

Requirements

2+ years in a call center, workforce management, or operations support role
Familiarity with CRM, telephony, or WFM tools
strong understanding of call center metrics (SLAs, occupancy, etc.)
Analytical Mindset: Ability to make quick, data-driven decisions during high-volume periods
Excellent coordination skills to work seamlessly with agents and leadership
Ability to work a Tuesday – Saturday schedule in the office

Job Responsibility

Monitor real-time call queues, agent states, and workload distribution to maintain SLA targets across Sales, Support, and Fulfillment
Identify call volume trends, spikes, or backlogs and take proactive action to mitigate service impact
Make real-time staffing adjustments, including break management, shift changes, and agent reassignments
Track schedule adherence, occupancy, and utilization, flagging risks or gaps to leadership
Generate and distribute daily and weekly workforce and performance reports
Partner closely with CX leadership and team leads to support daily workforce management needs
Support onboarding by helping new agents understand schedules, adherence expectations, and queue workflows

What we offer

Medical, Dental, Vision, and Life Insurance coverage
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Generous Paid Time Off
401(k) with 5% Company Match
Employee Recognition Program
Monthly Lifestyle Stipends
Referral Rewards Program
Growth with Purpose

Fulltime

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

State Workforce Planning Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small busi...

Location

Australia , Crestmead

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Demonstrated experience in workforce planning and logistics within high-volume, multi-DC environments
Proficient in workforce planning, scheduling, and rostering systems
Skilled in business analysis, process mapping, and continuous improvement
Strong numerical capability with advanced Excel skills for forecasting and modelling
Proven project management and change management experience is a plus!
Highly collaborative, a partnership style across own area and the wider business and is a real 'team player'
Excellent internal and external stakeholder management skills.

Job Responsibility

Develop and lead costed workforce plans at the state level to optimise labour allocation across facilities based on operational demand and availability
Identify and mitigate labour risks, including over- or under-supply, by collaborating with stakeholders and implementing proactive solutions
Support national strategy deployment for labour attraction, retention, scheduling, and performance management, ensuring alignment with business needs
Optimise workforce mix between permanent and agency labour to meet seasonal and flexible operational requirements
Implement standardised labour planning processes and systems, including forecasting, scheduling, and reporting frameworks for consistent performance
Coordinate pilots and process improvements, working with DCs and national teams to trial, refine, and roll out new capabilities
Provide data and analytical support using tools like Power BI to monitor workforce performance and enable informed decision-making
Maintain data quality standards across workforce planning and related systems to ensure accurate, timely information for planning and compliance.

What we offer

Career Growth: Endless learning and development opportunities
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited

Data Scientist

This role is ideal for an AI professional who thrives in designing LLM-driven pi...

Location

Salary:

Not provided

HurixDigital

Expiration Date

Until further notice

Requirements

2–4 years of experience in Data Science, AI/ML, and Deep Learning, preferably in enterprise settings
Strong experience with Python, TensorFlow/Keras, Scikit-learn, and NLP frameworks such as SpaCy, HuggingFace, and NLTK
Proven expertise in Generative AI systems, including RAG architecture, vector-based search, and prompt engineering
Solid hands-on experience with Azure Cloud Platform, including services like Azure OpenAI, Cosmos DB, Key Vault, Blob Storage, Function Apps, etc.
Proficiency with FastAPI, Flask, and RESTful API design
Experience deploying models and services using Docker, Kubernetes, and Azure DevOps
Familiarity with Power Platform (Power BI, Power Apps, Power Automate) and SharePoint integration

Job Responsibility

Architect and implement Retrieval-Augmented Generation (RAG) pipelines using tools like LangChain, LlamaIndex, and Azure AI Search
Design and coordinate agent-based LLM systems using frameworks like AutoGen, TaskWeaver, and CrewAI for complex document analysis and process automation
Integrate Azure Cognitive Services (OCR, layout analysis, document intelligence) for structured data extraction and real-time insight generation
Develop secure and scalable FastAPI backends, containerized via Docker and orchestrated on Azure Kubernetes Service (AKS)
Collaborate with business experts to fine-tune prompts, build chatbots with contextual memory, and deploy solutions that meet compliance and audit standards
Build low-code applications using Power Apps and Power Automate to streamline enterprise workflows like workforce planning and financial tracking
Monitor model performance using Azure Application Insights, iterate on user feedback, and maintain operational excellence with CI/CD pipelines
Contribute to AI research and publications and stay updated with the latest trends in ethical AI and edge deployment strategies

Fulltime

New

Customer Service Manager

We are looking for a skilled and proactive Customer Service Manager to oversee o...

Location

United States , Jackson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in mailroom operations or a related field
Proficient in Microsoft Excel and Word for reporting and administrative tasks
Strong organizational and leadership skills to manage teams effectively
Excellent communication skills to liaise with clients, vendors, and staff
Flexibility to work overtime on short notice when required
Reliable transportation for commuting and occasional travel
Familiarity with customer account management, dispatch systems, and call center operations
Commitment to delivering superior customer service and maintaining high standards

Job Responsibility

Supervise and ensure employees meet contractual obligations related to mail services and operational requirements
Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed
Oversee employee time-off tracking and approvals to maintain workforce consistency
Prepare and submit monthly reports on mailroom and receptionist desk metrics
Enforce and maintain safety, environmental, and security standards in the workplace
Recommend process improvements to enhance operations, equipment usage, and customer satisfaction
Provide ongoing training and development opportunities for team members
Meet with clients to discuss management updates and fulfill contractual expectations
Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns
Coordinate conference room management, ensuring equipment functionality and supply availability

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Chief of Arts and Culture

The Chief of Arts and Culture (Chief) of MOAC will be a visionary, collaborative...

Location

United States , Boston

Salary:

165000.00 USD / Year

Arts Consulting Group

Expiration Date

Until further notice

Requirements

At least 10 years of full-time, relevant professional experience in a supervisory capacity
Proven track record of coordination and leadership across similarly complex government agencies, universities, or nonprofit organizations in or related to the arts and creative industries
Ability to foster partnerships across sectors that effectively advance the arts
Outstanding communication and advocacy skills with the ability to engage and inspire diverse communities
Cultural fluency in and deep knowledge of arts ecosystems, including their unique challenges and opportunities
Results in securing public and private funding while managing resources to support large-scale programs
Experience with government operations and processes in a political environment is strongly preferred but not required
City of Boston residency is required within six months of offer acceptance

Job Responsibility

Set the direction for MOAC while reimagining Boston's cultural narrative and championing efforts to develop career pathways to develop Boston’s future creative workforce and revitalize downtown Boston as a creative enterprise zone and hub for the regional creative economy
Serve as the primary advocate for the arts within city government, foster cross-departmental partnerships, and be a responsive interagency partner for all mayoral initiatives
Foster innovative collaborations with private, public, and university sectors to secure resources that elevate the creative sector in Boston, leverage existing partnerships, and explore innovative funding strategies to accelerate momentum
Lead national engagement and efforts to position Boston as a beacon of creative and artistic innovation, uplifting Boston’s creative assets and industries, including healthcare, education, and real estate
Articulate the strategic vision for Boston’s arts and cultural priorities and align with the Mayor’s vision of a vibrant, inclusive City, that works across the various Cabinet departments
Cultivate and sustain relationships with many different types of stakeholders throughout the creative economy, community groups, philanthropic organizations, and corporate partners to secure funding and resources while building a shared collaborative approach to sector development across the varied arts and culture organizations in the City
Address major challenges, such as a lack of affordable space for creative artists and organizations, with an ongoing effort to prevent the displacement of visual and performing artists supported by sustainable funding that fosters a conducive environment for creatives at all levels
Serve as a leader and resource to facilitate the advancement of the Boston creative sector in navigating its evolution to best address challenges that include fair wages, fluctuating audience engagement, and innovative business models for cultural organizations
Represent the City on intergovernmental boards and committees that advance its interests, including those with regional and national networks, through conversations with the national arts commissioners network, creative state agency network, and various cultural policy conversations
Communicate effectively with diverse stakeholders, amplifying Boston’s cultural achievements on the local, national, and international levels

What we offer

Paid time off and holidays
health, medical, dental, vision, and prescription drug insurances
long-term disability, and life insurances
defined contribution retirement plan

Fulltime

Avp – Transaction Banking Bm

Join us as an “AVP – Transaction Banking BM” at Barclays in Transaction Banking,...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Support origination of strategy with a focus on management, regulatory impact and business strategy
Preparation and coordination of materials to support senior leadership meetings and communications
Develop dashboards and various MIS reports analyzing volume, Revenue, Risk, Productivity, Client Interactions and Sectors etc.
Production of business MI, strategy presentations and trend analysis
Supporting sales teams with various tools (CRM Salesforce, Tableau, Business Objects)
Create Client Briefs and marketing material for client meetings
Produce periodic headcount reports and ad-hoc productivity analysis
Establish and maintain database with historic competitive analysis for Revenue, Client Wallet, Costs, Headcount, Productivity and Returns
Produce ad-hoc analysis to support strategic decision-making and periodic decks for management meetings
Provide Competitor Analysis landscapes for Senior Management meetings

Job Responsibility

Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership
Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making
Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience
Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives
Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams
Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity
Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm
Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs
Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
flexible working arrangements
hybrid working
supportive and inclusive culture and environment

Fulltime

Workforce Real Time Coordinator

Crescendo

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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