Workforce Management Architect Job at Robert Half (Las Vegas)

Financial Cost Optimization Program Manager

The Financial Cost Optimization Program Manager will lead cost optimization init...

Location

United States , Dallas

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Preferred Certifications: PMP, Six Sigma Green Belt, Lean, Agile & Scrum
Experience: 15+ years in program management, operations, and cost optimization within technology domains
Technical Skills: Data governance, cloud program governance, analytics enablement, contract and finance management, transitions management, workforce management
Domain Expertise: Trust & Safety, Banking & Financial Services, DevOps, Content Moderation, Ad Sales, Product Testing, ITIL support
Leadership: Demonstrated success in leading large teams (direct and indirect reports), managing multi-site portfolios, and delivering transformation projects with measurable business impact

Job Responsibility

Lead Cost Optimization Programs: Architect and execute strategies for cost optimization, including cloud spend management, license cost reduction, and process automation to drive significant financial savings
Integrated Program Management: Oversee end-to-end program delivery for transformation projects, including intake, root cause analysis, implementation, and validation phases
Data Governance & Modernization: Manage data quality remediation, data pipeline analysis, and regulatory compliance across enterprise platforms
Cloud FinOps & Technology Enablement: Drive cloud financial operations (FinOps), data center optimization, and AI/ML-based business impact projects
Operational Transformation: Workflow redesign and optimization through Six Sigma projects
Stakeholder Management: Collaborate with cross-functional teams (engineering, compliance, InfoSec, HR, facilities) to deliver seamless technology rollouts, platform migrations, and operational transitions
KPI & Contract Governance: Govern KPIs, contractual adherence, and risk management for huge portfolios
Capacity & Workforce Planning: Lead capacity planning, productivity management, and workforce optimization for global operations

PreSales Consulting Engineering Manager

PreSales Consulting Engineering Manager (SLED). Manages a group of presales prof...

Location

United States

Salary:

194500.00 - 456500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's Degree
Typically, 7+ years experience in sales
Directly related management experience and work results, including success in supporting the achievement of progressively higher quota or other sales related goals
Demonstrated level of project management skills
Additional specialized knowledge in breadth and/or depth
Business Management skills (Forecast/Budget Control Operations, Building/ Improvement, Resource Brokering/ Allocation, Management of business processes)
Business Development skills (Strategic Account Support, Negotiation skills within the company)
Consultative Selling skills (Presentation and communication skills, Ability to develop strong customer relationships, Consultative, solution selling and business development skills)
Workforce Planning & Development skills (Workforce Planning, Career Planning and Development)
Workforce Management skills (Coaching and Supervision, Skill Development/Enhancement, Performance Management)

Job Responsibility

Manages a group of presales professionals in one or more of the Presales Functions (Technical Consultant, Technical Client Consultant, and Enterprise Architects)
Sets the direction, managing the deliverables of the assigned group, and achieving revenue and expense objectives
Resolves customer problems and contributes to customer satisfaction
Represents assigned area to all levels of sales and other company management
Seeks to build strategic executive relationships with external clients and internally within company, and partners with internal and external resources to develop best-in-class solutions for customers
Manages the performance of individual contributors and the team overall and grows and develops talent within the organization
Support HPE’s Education and Local Government business
Managing the Business (Manages a group of Presales resources to provide account support or shared resource support
Resource management & Intra-Region support - Creates presales utilization plans that reflect the requirements and opportunities within area of control
Actively collaborates with peers to address regional presales coverage gaps and leverage technical expertise where warranted to win opportunities for the company

What we offer

Health & Wellbeing (comprehensive suite of benefits that supports physical, financial and emotional wellbeing)
Personal & Professional Development (programs catered to helping you reach any career goals)
Unconditional Inclusion (inclusive environment)

Fulltime

Senior Business Architect

The role involves creating and managing call center solutions, designing technic...

Location

Spain , Barcelona

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in working with Call Center technology in Cloud environments
More than 3 years’ experience in contact centre systems analysis, in designing contact centre services, processes and environments
Understand Contact Centre ECO systems dependencies for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.
Between 5 to 10 years of work experience in Call Center environments
Computer Science Degree or Technical Certification in Telecommunication or similar field.

Job Responsibility

Utilize voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting
Create product requirements based on input from the products and governance squads
Support the vendor in understanding defined requirements and verify system and product specifications
Translate business requirements into technical system specifications as well as map and document dependencies and influences of new system requirements
Maintain structured system-specific documentation
work with product owners and development teams to ensure implemented functionality meet guidelines and support the entire development lifecycle
Define the ultimate vision for proof-of-concept and solution technical architecture, develop application designs consistent with SOA principles, and identify relevant modules and services for future solution architecture
Make low-level design decisions, identify potential evolution paths, and communicate impacts of architectural decisions to stakeholders.

What we offer

Hybrid work model incl. up to 25 days per year working from abroad
Company bonus scheme
Pension
Employee shares program
Multiple employee discounts (details vary by location)
Career development and digital learning programs
International career mobility
Flexible working
Health and wellbeing offers (including healthcare and parental leave benefits)
Support to balance family and career

Fulltime

Director, Data Engineering & Analytics

We are seeking a proven Data and Analytics leader to run our data team. This rol...

Location

United States , Washington, DC

Salary:

165000.00 - 295625.00 USD / Year

Arcadia

Expiration Date

Until further notice

Requirements

Expert Data & Analytics leader with demonstrated experience processing and analyzing large-scale datasets (billions of records)
Deep expertise with Snowflake as a data platform, including performance optimization, cost management, and architecting for scale
Hands-on experience with modern data stack: dbt for transformation, Hex for analytics, and Fivetran/Airbyte for data ingestion
Have built and led Data & Analytics teams at high-growth SaaS companies, specifically those dealing with high-volume data processing
Experience with utility data, billing systems, or similar high-volume transactional data is highly valued
12+ years in the workforce with significant experience in data-intensive environments
Top-notch technical skills covering both data and quantitative techniques: data facility, descriptive analytics, and predictive modeling
SQL and Python are a must, with demonstrated ability to write optimized queries for large-scale data processing
Experience with data governance, security, and compliance in handling sensitive customer data

Job Responsibility

Build, lead, and scale a successful data organization
Oversee the processing and analysis of several million utility bills per month, ensuring data pipeline reliability, accuracy, and scalability
Ensure data quality and that we are building our products to give our customers the insight they need
Build a multi-year strategy around data infrastructure, enterprise data modeling, and processing capabilities
Build a framework for data investments that ensures we are appropriately balancing R&D with products that deliver strong return on investment
Lead the optimization and evolution of our Snowflake-based data architecture to handle exponential data growth
Own the enterprise unified data model and architecture that will power all of Arcadia’s applications and use cases

What we offer

competitive benefits and equity component to the package

Fulltime

New

Senior Desktop Engineer

We are seeking a Senior Desktop Engineer to provide technical leadership for an ...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
Strong hands‑on experience with Microsoft Intune (non‑negotiable)
Advanced knowledge of Windows endpoint administration
Experience implementing automated or zero‑touch deployment solutions
Proven experience in endpoint security, compliance, and configuration policies
Working knowledge of vulnerability management in regulated environments
Experience with application packaging and enterprise software deployment
Ability to lead technical initiatives and make architectural decisions
Strong communication and audit‑ready documentation skills

Job Responsibility

Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
Establish and enforce endpoint standards, baselines, and best practices
Oversee application packaging, testing, deployment, and lifecycle management
Serve as the highest‑level escalation point for complex endpoint incidents
Own endpoint compliance controls aligned with regulatory and audit requirements
Lead patching, remediation planning, and endpoint vulnerability management
Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
Maintain documentation and evidence for internal and external audits
Partner with security and risk teams to mature endpoint control frameworks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Genesys Cloud Consultant

Sabio is a Global company and the leading independent UK Contact Centre solution...

Location

Spain , Madrid

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
Routing: incoming and outgoing call strategies
Telephony: sites, edges, trunks, outbound routes
Scripting
Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
Data Actions: design and construction of webservices to external systems.
Campaigns of various types (progressive, preview, power)
Real-time reporting
Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
Experience working on projects

Job Responsibility

Work with the team to design and build: Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc
Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Flow design with Architect
Integration with third-party systems using web services
Report generation (real time and historic)
Creation and modification of scripts with Genesys Cloud

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Regional Director, People Partner - EMEA

We are seeking a Head of EMEA People Business Partner to join our Global People ...

Location

United Kingdom , London

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

An experienced People Business Partner ideally with prior experience leading people strategy in the EMEA region
Strong background supporting or operating within a U.S.-headquartered company, with comfort navigating global decision-making, time zones, and cultural alignment
Skilled in coaching, organizational design, performance and talent development, change management, workforce planning, and employee relations
Able to flex between strategic work and hands-on execution, particularly in fast-scaling or lean environments
A collaborative builder with strong relationship skills, excellent judgment, and a people-first mindset
Adept at using data and insights to shape talent decisions and influence senior stakeholders
Experienced in supporting geographically distributed teams and operating with a high degree of agility and independence
A confident, clear communicator with excellent listening and influencing skills across diverse audiences and cultures
A high-EQ matrix leader capable of driving results through influence rather than just direct authority
Deep knowledge of European labor relations, including experience navigating Works Councils, trade unions, or localized employee representative bodies

Job Responsibility

Regional Strategy Execution: Act as the primary advisor to EMEA leaders. Partner with Global PBPs to localize workforce plans and operationalize global org designs, ensuring headcount growth is feasible within local markets
Regional Governance & Policy: Act as the primary architect for EMEA-specific policies (benefits, handbooks, and compliance), reducing dependency on US-centric processes while maintaining global brand alignment
HR Harmonization: Lead the alignment of practices across the UK, Poland, Switzerland, and Dubai to ensure operational efficiency and a consistent employee experience
Matrix Leadership & Collaboration: Provide dotted-line leadership to regional TA, Talent Development, and People Operations teams. Partner with Global Centers of Excellence to ensure programs (Comp, Performance Management) are executed in-region effectively
Change Management & Transformation: Lead complex regional efforts, such as site expansions or org redesigns, with a thoughtful, employee-centric approach
Culture & Engagement: Drive localized engagement strategies and action planning to sustain a values-aligned culture across diverse EMEA offices
Compliance & Employee Relations: Ensure all practices meet local labor laws (including Works Council/Union considerations) and manage regional ER issues in partnership with Legal

Workforce Management Architect

Robert Half

Location:
United States , Las Vegas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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