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The Work Control Center Manager is the single point of contact for the Maintenance Work Control group and provides direction, instructions and guidance to ensure that work scheduled is completed per the schedule and correctly entered into Projects and General Fund Enterprise Business Systems (GFEBs). This position is responsible for the effective and efficient supervision and control of activities for work control processes.
Job Responsibility:
Monitors and helps to manage the scheduled work readiness through meetings, issues resolution, metrics, dashboards, schedule reviews, walkthroughs, etc
Responsible for work control, planning, infrastructure, facilities support and plant operations
Receive and review service requests and work orders submitted by the customer and determine proper response and actions for delegation
Maintain a database of all customer submitted and internal service requests and or work orders
Participates in future planning and develops plans with all functional areas in O&M and Public Works
Provides all required reports as directed
Responsible for maintenance, repair, minor construction and operation of facilities to ensure cost effective and reliable support
Provides coordination and instructions for building, repairs, upgrading and coordinating office space planning and design, conducting office work environmental studies and preparing facility master plan
Ensures a high degree of customer satisfaction by quality on time performance and best return for their investment
Performs other qualified duties as assigned
Requirements:
Two (2) plus years of experience in administering ERP System Transactions
Bachelor’s degree in an associated discipline preferred
Eight (8) years’ experience in a facilities maintenance, base camp maintenance, or related field
Knowledge of ERP Business System Applications
Knowledge of business practices and procedures plus facility planning management
Knowledge of the functions and operations of major U.S. agencies
Excellent supervisory, leadership, planning, decision making and scheduling skills
Detail oriented with the ability to handle multiple tasks independently
Effective oral, written and interpersonal skills
Knowledge of various computer applications including Microsoft Office