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Woodland check-in assistant

portal.laplanduk.co.uk Logo

LaplandUK

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Location:
United Kingdom of Great Britain and Northern Ireland, Ascot

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.25 GBP / Hour

Job Description:

Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience. Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.

Job Responsibility:

  • Provide a wonderful welcome to our guests, creating a strong first impression
  • Use of our onsite system to check guests in, whilst sharing key information about their visit
  • Assist with latecomers to the experience, helping guests catch-up to their tour quickly
  • Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic

Requirements:

  • Guest-facing position, requiring high-levels of interaction on a consistent basis
  • Use of technical equipment, including touchscreen tablets
  • Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity
  • Minimum commitment of 3 shifts per week
  • Where the Worker is customer facing & in costume, they will be expected to: Remove all piercings (no clear replacements)
  • Have Natural hair colour and have all long hair in plaits
  • Arrive on shift with a base layer of natural appearing make-up, no false eye lashes and no false or painted nails
  • Have all tattoos covered
  • All jewellery to be removed (Including accessories like tooth gems etc) with the exception of wedding or engagement rings
  • Leave all watches, including smart watches and phones securely in your locker
What we offer:
  • Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
  • Shuttlebus from Ascot Train Station to event site

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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