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Responsible for all guest requests of Concierge and Wheels Desk functions in accordance with hotel standards. Maintains a concierge philosophy that serves as a guide to guests needs and expectations. Is a part of the Wheels team, operating the main hotel driveway, car stacker, transportation services and courier / postal dispatching, luggage services, rooming guests during arrival and farewell and is runner for any guest requests.
Job Responsibility:
Responsible for all guest requests of Concierge and Wheels Desk functions
Maintains a concierge philosophy that serves as a guide to guests needs and expectations
Operating the main hotel driveway, car stacker, transportation services and courier/postal dispatching
Luggage services
Rooming guests during arrival and farewell
Runner for any guest requests
Assists in driving the Whatever/Whenever culture for all guests
Supports Chief Concierge, Duty Manager and Concierge Supervisor to ensure all guests' needs and information prior, during and post stay
Requirements:
Passionate and charismatic
Outstanding communication skills
Zealous about creating a memorable and welcoming atmosphere for customers
Strive to provide personalized and attentive service that exceeds guests expectations
What we offer:
Discounts on hotel rooms including all properties within the Marriott International group
Hotel training opportunities produced by W Sydney and Marriott International
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