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Whatever Whenever Agent

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Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.

Job Responsibility:

  • Responsible for the daily operations at our Welcome Desk
  • Being the expert on the hotel and the city
  • Welcoming and helping guests throughout their stay
  • Following service standards and operating procedures
  • Creating memorable amenities for guests based on interactions
  • Showing guests our Whatever/Whenever service and personalising it
  • Being flexible to work with other departments
  • Communicating with team and other departments
  • Putting guests at the center of everything
  • Process all guest check-ins and check outs
  • Assigning rooms and issuing and activating room keys
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
  • Run daily reports, identify any special requests, and check reports for accuracy

Requirements:

  • Eligibility to work and live in the UK
  • Documented evidence of eligibility
What we offer:
  • Tasty and Varied Complimentary Meals in our Green Room canteen
  • Service Charge paid each month
  • Access to the best digital and classroom based training resources and cross exposure opportunities
  • Opportunities to undertake an apprenticeship to support your development
  • 28 days of holiday including public holidays
  • Uniform Provided with dry cleaning included
  • Company Pension Scheme
  • Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
  • Awards and Recognition Celebrations
  • Access to further discounts for shopping, cinema tickets, technology and more via BenefitHub
  • Monthly Calendar of Associate Focused & Fun Events
  • Long Service Recognition events
  • Global Marriott Hotel Discounts
  • 20% Discount in all F&B outlets within Marriott Properties
  • 30% discount in our Away Spa

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
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