Western Restaurant Junior Captain Job at Four Seasons (Hangzhou)

Western Restaurant Junior Captain

Four Seasons

Location:
China , Hangzhou

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. This role is part of Western Restaurant department, reporting into Western Restaurant Manager.

Job Responsibility:

The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
The ability to anticipate and service of guests’ requirements before requests are necessary
The ability to serve and clear food and beverage items in an unobtrusive and professional manner
The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes
The ability to complete opening and closing side work as assigned and have all tables set according to standard
The ability to present menus and explanations for all menu items as well as specials of the day
The ability to present children's menus, when appropriate, and describe specials and Alternative Cuisine
The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings
The ability to carry trays, bus and reset tables with linen, China, glass and silver
The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
The ability to report any accident immediately, no matter how minor, to a manager
The ability to recognize and address potential intoxicated disruptive or undesirable guests
The ability to respond properly in any hotel emergency or safety situation
The ability to answer telephones according to Four Seasons' standards and take reservations or provide information regarding the lounge or any other hotel service
The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
The ability to recognize regular guests and to greet them by their name
The ability to use guest names for all guests as guest name becomes known

Requirements:

Minimum 2 years’ experience in related position with Four Seasons or other organization
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
Logic, eye for details, approachable and willing to help
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
Is proactive, hands on and able to operate autonomously
Requires reading, writing and oral proficiency in the English and Chinese language
Has a positive attitude with a generous and uplifting team approach

What we offer:

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share:

Western Restaurant Junior Captain

Four Seasons

Location:
China , Hangzhou

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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Western Restaurant Junior Captain

Four Seasons

Location:China , Hangzhou

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
China , Hangzhou

Category:
-

Contract Type:
Not provided

Job Posted:
February 16, 2026