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Welfare manager

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Location:
United Kingdom , Worcester

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Category:
Education

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school’s management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here.

Job Responsibility:

  • Responsible for the care, safeguarding and welfare of students
  • Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities
  • Represent MLA values
  • Reports to Centre Director and Operations Manager
  • Complete all required, paid training/induction meetings prior to and during the programme
  • Review itineraries and become knowledgeable with all aspects of the programme
  • Complete risk assessments
  • Lead the delivery of high-quality welfare and pastoral support for all junior students.
  • Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters.
  • Ensure students feel safe, supported, and respected throughout their stay.
  • Monitor student wellbeing and take proactive steps to address emerging issues.
  • Implement and uphold MLA safeguarding and child protection policies at centre level.
  • Receive, record, and respond to safeguarding concerns in line with MLA procedures.
  • Support the implementation of health & safety procedures related to student welfare.
  • Oversee student medical information, medication procedures, and welfare-related risk assessments.
  • Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation.
  • Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases.
  • Ensure all safeguarding records are accurate, confidential, and securely maintained.
  • Use the MLA software effectively
  • Maintain a clean, organised and professional Centre Office
  • Attend meetings with Group Leaders and MLA Managers
  • Be sensitive to staff needs and feedback, and ensure they are being heard and addressed
  • Promote the welfare of students and adhere to, and comply with the Safeguarding Policy
  • Complete all required pre-employment training
  • Attend the in-person induction training and take an active part in discussions
  • Read and understand MLA policies sent during the recruitment process
  • Read, understand and adhere to the guidelines set out in your Handbook
  • Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA
  • Request guidance on and actively seek professional development to improve your skills
  • Work with the MLA Management Team in designing necessary on-site training
  • Carry out inductions and training for Activity Leaders
  • Carry out two staff appraisals in line with the MLA guidelines
  • Maintain accurate lists of students’ medical needs, histories, and dietary requirements
  • Maintain the MLA software files with detailed housing, dining, and facilities usage
  • Support the Centre Admin in the reporting of campus damages
  • Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners
  • Complete all Risk Assessments
  • Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students
  • Attend regular staff meetings to maintain good communication and positive morale
  • Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
  • Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans
  • Maintain 24-hour on-call emergency assistance for the centre
  • Address any guest or staff concerns and properly document and report concerns
  • Be aware of any specific safeguarding needs of minors (those under the age of 18)
  • Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre
  • Participate in a comprehensive Centre induction to all new guests within 24-hours of arrival
  • Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively
  • Develop a good business relationship with the college/university
  • Support the Centre Director to ensure grievance and disciplinary procedures are adhered to
  • Provide support for all direct reports and subordinates when necessary
  • Use company-provided communication channels for all business correspondences including company email and phone
  • Develop and maintain open lines of communication with Group Leaders
  • Support MLA Activity Managers at other centres when required
  • Make decisions while on excursions regarding the safety and welfare of our guests
  • Confirm all meals scheduled off-campus included all dietary needs and requests
  • Complete relative Risk Assessments for each excursion
  • Maintain a visible presence at the Centre
  • Make regular visits to the dining hall during mealtimes to interact with the group leaders and students to confirm operations are running smoothly
  • Work with dining services to ensure all food is properly labelled and special dietary meals are available for students to meet their specific needs
  • Coordinate student birthday celebrations with the MLA staff and group leaders
  • Support the Night Guardian, Activity Leaders and security staff in the event any issues arise requiring that more than one person be present

Requirements:

  • Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
  • Proven suitability to work with students under 18: at least 2 references.
  • Be proficient in the use of IT

Nice to have:

  • Summer School experience in the UK or in Ireland.
  • Prior work experience as a manager
  • First Aid certification or willingness to obtain
  • Previous experience in a welfare, pastoral care, safeguarding, or student support role
  • Practical experience of safeguarding and child protection
  • Volunteering experience
  • Involvement in active groups (e.g. scouts, trekking, sports, etc)
  • Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries
  • Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad
  • Ability to manage sensitive and confidential issues with professionalism and discretion
  • Excellent communication and interpersonal skills
  • Calm, resilient, and confident decision-making under pressure
  • Strong organisational and record-keeping skills
  • Ability to work flexibly, including evenings, weekends, and on-call duties
  • Willingness to undergo enhanced safeguarding checks
  • Team player
  • Ability to provide safety and welfare assistance to students
  • Excellent communication skills (verbal, written and interpersonal)
  • Display absolute commitment to the highest standards of professional behaviour
  • Positive outlook
  • Enthusiasm and creativity
  • Ability to work long hours in a high-pressure environment
  • Passion for working with youth
  • Flexibility and adaptability
  • Ability to multi-task
  • Attention to detail
  • Aptitude to effectively use Microsoft Word and Excel
  • Ability to be pleasant, polite, and cooperative.
What we offer:
  • Paid training and induction.
  • Work as part of a strong team and gain experience
  • Opportunities for professional development e.g. appraisals, opportunities for promotion
  • Complimentary room and full board as part of the compensation package

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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