Welcome Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

W Melbourne is part of Marriott International's luxury brand aimed at creating unique and curated guest experiences. The hotel features bold design, a central location on Flinders Lane in Melbourne CBD, and houses over 294 rooms and suites alongside multiple award-winning dining and event spaces. The Welcome Supervisor role involves overseeing front desk operations, managing guest experiences, and contributing to a team passionate about exceeding expectations. Join a certified Great Place to Work and benefit from Marriott's global network and numerous employee perks.

Job Responsibility:

Assign room according to guest request and preferences whenever possible
pre-register designated guests and prepare key packets
organise and coordinate check-in/pre-registration procedures for arriving groups
review/track/accommodate requests for room/check-out changes when possible and communicate status to appropriate talents
confirm reservations and cancellations
review out-of-order rooms daily
verify and adjust billing for guests
set/process all guests check-ins/check-outs
place for group arrival and departure, preparing pre-check in process according to Group Resume
perform duplication reservations checks
block rooms
follow up with guests to ensure their requests or problems have been met to their satisfaction.

Requirements:

A proactive and upbeat demeanor that inspires excellence
keen to take on new challenges and grow within your career
embody a polished professionalism with an audacious approach to creativity
and a playful individual who is passionate in creating memorable guest experiences.

What we offer:

Competitive salary with an annual salary review every July
mentor/buddy program
career advancement opportunities with interstate and global transfers
prime location in Melbourne CBD close to public transport and parking spaces
paid day off for birthday
35% off food and beverages at W Melbourne
global room night discounts from Marriott International for employees and their loved ones
participate in community service projects through W Melbourne's Take Care initiatives
employee referral bonus
award-winning workplace with accolades for restaurant, deluxe restaurant, event spaces, and bar design.

Additional Information:

Job Posted:
July 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Supervisor