Welcome Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Job Responsibility:

Responsible for all Welcome functions and talent as well as security functions of the hotel
Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
Works to establish a safe and secure environment for all guests and associates
Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements

Requirements:

Experience in a dynamic Front Office setting is highly valued
A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July
Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success
Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels
Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces
Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones
Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects
Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design
Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Manager