Welcome Manager / Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

Job Responsibility:

Responsible for all Welcome functions and talent as well as security functions of the hotel
Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
Works to establish a safe and secure environment for all guests and associates
Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements

Requirements:

Previous Front Office leadership experience in a luxury or lifestyle hotel
Demonstrated experience with OPERA PMS is a plus
A natural leader with a confident, proactive, and inspiring presence
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand

What we offer:

Competitive Salary and Reviews: Benefit from a competitive salary with merit increase and performance bonus every March
Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success
Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels
Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces
Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones
Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects
Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design

Additional Information:

Job Posted:
August 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Manager / Front Office Manager