Welcome Desk Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Job Responsibility:

Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
Responsible for the smooth and efficient operations of the Welcome Desk
Ensures high standards of service that maximizes guests satisfaction
Extensive knowledge of guest services procedures, financial procedures, and payment processes
Establishes challenging, realistic and obtainable goals to guide operation and performance
Utilises interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/ business decision making
demonstrates honesty and integrity

Requirements:

Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
Responsible for the smooth and efficient operations of the Welcome Desk
Ensures high standards of service that maximizes guests satisfaction
Extensive knowledge of guest services procedures, financial procedures, and payment processes
Establishes challenging, realistic and obtainable goals to guide operation and performance
Utilises interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/ business decision making
demonstrates honesty and integrity

What we offer:

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great Places to Work’ certified

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Desk Manager