Welcome Desk Agent, Marriott Bonvoy

Welcome Desk Agent

Marriott Bonvoy

Location:
United Kingdom, Edinburgh

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Welcome Desk Agent, you will report to the Welcome Office Manager (Front Office) and play a central role in the guest experience, ensuring a five-star, personalized stay. You'll welcome and interact with guests, process check-ins and check-outs, handle payments, resolve complaints, share local recommendations, and collaborate with other departments to ensure seamless service.

Job Responsibility:

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Process guest check-ins and check-outs
Process all payment types such as room charges, cash, checks, debit, or credit
Handle guest complaints and payment disputes
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Supply guests with directions and information regarding property and local areas of interest
Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Requirements:

Confidence interacting with guests
Good communication skills – both written and verbal English
Multi-tasking skills
Comfortable using computers and systems
The ability to work in a team
A positive mindset
A genuine passion for working in hospitality

What we offer:

World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world
Discounts for your friends and family
Specially curated discounts in thousands of shops

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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