Welcome Coordinator, CVS Health

Welcome Coordinator

CVS Health

Location:
United States, Mesa

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Welcome Coordinator at Oak Street Health creates an inclusive environment for anyone who walks through our doors and makes a positive first and last impression on our patients. They are the face of our clinic and perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.

Job Responsibility:

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information in electronic medical record platform
Scheduling/rescheduling appointments
Managing phone lines by answering, taking messages, and conducting outbound calls
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis

Requirements:

Strong computer skills required
Basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Experience in customer service setting strongly preferred
Some college preferred
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity

Nice to have:

Experience in customer service setting
Some college education
Fluency in Spanish, Polish, Russian, or other languages spoken by local communities

What we offer:

Paid vacation and sick time
Generous 401K match with immediate vesting
Health benefits
Affordable medical plan options
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 22, 2025

Expiration:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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