Welcome Agent (Front Desk Agent), Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

Job Responsibility:

Welcome guests with genuine warmth, energy and a smile, using their names where possible
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction

Requirements:

A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July
Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success
Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels
Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces
Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones
Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects
Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design
Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Welcome Agent (Front Desk Agent)