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Wealth Operations Change Manager

https://www.citi.com/ Logo

Citi

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Location:
Poland, Warsaw

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The candidate will be part of change management team responsible for implementing new client servicing platform and driving other strategic changes in Citi Global Wealth Operations

Job Responsibility:

  • Focus on the end-to-end operational and client service processes to eliminate manual intervention, streamline the process creating efficiency and reducing cycle time
  • drive process re-engineering, standardization and feasibility analysis along with global product operations and technology teams
  • understand, analyze and drive transformational decisions based on data
  • work closely with tech partners on emerging technologies such as AI to increase productivity
  • develop and implement relevant operating model changes in order to pivot the operations organization towards digitization and enhanced client experience
  • promote a culture of continuous improvement and cultivating a robust service and control environment

Requirements:

  • 6-10 years of experience in the financial or consulting industry, change management, technology, process re-engineering, process automation
  • strong knowledge and experience working with data, determining the key data points and insights and being able to concisely summarize it for senior management
  • strong product experience
  • hands-on experience in using AI tools
  • strategic thinker and visionary who can roll up sleeves to ensure proper execution
  • hands on experience in process management, process flow diagramming and governance, specifically within operations and client service
  • experience in managing technology related projects, familiarity with SDLC, scrum are related artefacts
  • ability to effectively partner with ops leads, technology partners, senior management and business counterparts
  • exceptional written & verbal communication skills, very strong presentation, PowerPoint & Excel skills
  • demonstrated organization skills with the ability to multi task effectively in a high volume environment while maintaining adherence to deadlines and priorities
  • self-motivated and directed, proactive and action-oriented, must demonstrate personal accountability
  • Bachelor’s/University degree, Master’s degree preferred
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus

Additional Information:

Job Posted:
October 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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