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You will have the opportunity to work in all aspects of quality control inspections during construction, pre-completion, orientations and possession. The successful candidate will have great organizational and time management skills and thrive in a fast-pasted environment. They are a proven self-starter with the ability to learn quickly, detail-oriented with excellent communication skills, and are comfortable working on your own as well as part of a cross-functional team. You’ll spend your day meeting with homeowners to review requested service items, as well as conduct various hands-on pre-completion and post completion duties as scheduled by the Manager.
Job Responsibility:
Perform repairs on work orders
Update service item work order status daily, making notes re: other issues – not warrantable items, homeowner damage, recommended back charges etc
Troubleshoot mechanical/electrical issues and resolve if possible as appropriate
Communicate regularly with the Customer Service Team regarding service item status, prioritization, and timing to complete requested warranty work
Conduct customer orientations as required
Meet with/supervise contractors as required
Assess reported common area deficiencies, carry out necessary repairs, calling in contractors as appropriate
Order and maintain supplies, equipment, parts, materials needed to complete warranty work orders
submit expenses
Participate in special projects and perform other related duties as requested
Requirements:
Experience with multi-family and mixed-use real estate projects
5-7 years’ experience in home repairs or home warranty work
The ability to perform home repairs with a high degree of quality and efficiency
Calmness and professionalism under pressure
Exceptional verbal communication and customer service skills
Excellent organizational skills with the ability to simultaneously manage multiple priorities in a deadline-driven environment