Warranty & Returns Administrator Job at 360 Resourcing Solutions (Poole)

Materials Controller

Our client is a prominent railway infrastructure company committed to excellence...

Location

United Kingdom , Goole

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Experienced in stock control and inventory management
Detailed knowledge of materials, stores management procedures and warranty processes
Good knowledge of IT systems / software
Good organisational skills

Job Responsibility

Warranty Management: Deliver the warranty returns administration process to ensure the timely return of warranty failed products, including the coordination with the respective fleets for ongoing claim management and resolution
Inventory Management: Deliver the order book and prioritisation for replenishment and repairable parts to ensure delivery is in compliance with planning and optimised inventory levels, including the supply of parts for un-scheduled (UVS) requirements
Effective and proactive liaison at all levels to ensure the supply priorities of the main inventory, each fleet / contract is fully understood on a routine basis
Process: Deliver operational process in relation to key supply chain activity and flow of materials
Continuous development of cross functional and departmental processes in relation to responsible activity
Monitor compliance to meet internal control procedure and take appropriate corrective action as necessary to achieve consistent process across the business
Deliver the returns and rejections of product directly with suppliers’ to minimize commercial risk and liability
Materials Planning: Coordinate and control the materials planning and forecasting process between the respective fleets and our inventory specialist to ensure optimised inventory levels are achieved
Customer Relationships: Collaboration with internal/ external customer to meet current needs and explore opportunities for mutual benefit
Develop a relationship with the customer that provides a stable foundation for future business opportunities

New

Warranty & Returns Administrator

We’re looking for a detail oriented Administrator to manage customer enquiries a...

Location

United Kingdom , Poole

Salary:

26500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong customer focus with experience building and maintaining relationships
Previous experience in high-volume e-commerce returns essential
Confident administration skills with internal and client liaison experience
Excellent written and verbal communication skills
Positive, adaptable, and able to work independently
High attention to detail and strong Excel skills

Job Responsibility

Full ownership, including logging, investigating, and agreeing resolution to all product related returns
Relationship management of customers, third parties and key stakeholders
Identify issues and opportunities within the user journey
Ability to identify and escalate any themes or trends, working closely with our Warehouse and Technical team
Negotiation skills for refund requests
Demonstrate a trusted customer experience with ability to remain calm with strong listening skills to understand and fulfil customer needs
Source suitable replacement parts and complete associated paperwork efficiently and in a timely manner
Taking ownership of dealing with day-to-day issues- backorders, concerns, shipping issues, booking in, stuck orders
Effectively communicate with other departments, relaying information, requesting updates on orders and active cases to ensure a smooth process

What we offer

Discounted fuel and staff discount on parts from day one
Health Cash Plan with Health Shield
Critical Illness Cover
Death in Service Benefit
Family Day & Community Volunteer Day
28 days holiday per year and extra holiday after 3 years’ service
Increased pension contribution after 5 years

Fulltime

Specialist, Customer Service

We save and sustain lives by being in charge for handling interactions with cust...

Location

Chile , Santiago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
At least 1 year of experience in customer service areas
Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
Being able to provide not only phone and email customer service, but also attend customers their site when needed.

Job Responsibility

Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans
Order & Service Management: Receive, process, and track client purchase orders
coordinate product allocation and delivery
build and manage work orders for technical service needs (warranty, parts, returns)
Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms
complete monthly billing processes for products and services
Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections
contribute to savings strategies
guarantee service levels aligned with client segmentation
support VMI and other service‑portfolio initiatives

Specialist, Customer Service

We save and sustain lives by being in charge for handling interactions with cust...

Location

Chile , Santiago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
At least 1 year of experience in customer service areas
Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
Being able to provide not only phone and email customer service, but also attend customers their site when needed

Job Responsibility

Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans
Order & Service Management: Receive, process, and track client purchase orders
coordinate product allocation and delivery
build and manage work orders for technical service needs (warranty, parts, returns)
Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms
complete monthly billing processes for products and services
Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections
contribute to savings strategies
guarantee service levels aligned with client segmentation
support VMI and other service‑portfolio initiatives

Specialist, Customer Service

We save and sustain lives by being in charge for handling interactions with cust...

Location

Chile , Santiago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
At least 1 year of experience in customer service areas
Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
Being able to provide not only phone and email customer service, but also attend customers their site when needed.

Job Responsibility

Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans
Order & Service Management: Receive, process, and track client purchase orders
coordinate product allocation and delivery
build and manage work orders for technical service needs (warranty, parts, returns)
Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms
complete monthly billing processes for products and services
Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections
contribute to savings strategies
guarantee service levels aligned with client segmentation
support VMI and other service‑portfolio initiatives

Specialist, Customer Service

We save and sustain lives by being in charge for handling interactions with cust...

Location

Chile , Santiago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
At least 1 year of experience in customer service areas
Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
Being able to provide not only phone and email customer service, but also attend customers their site when needed

Job Responsibility

Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans
Order & Service Management: Receive, process, and track client purchase orders
coordinate product allocation and delivery
build and manage work orders for technical service needs (warranty, parts, returns)
Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms
complete monthly billing processes for products and services
Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections
contribute to savings strategies
guarantee service levels aligned with client segmentation
support VMI and other service‑portfolio initiatives

Parts Advisor

An exciting new opportunity has become available for a motivated and customer-fo...

Location

United Kingdom , Southampton

Salary:

14.28 GBP / Hour

ADAMS MOREY LTD

Expiration Date

Until further notice

Requirements

Must be customer focussed
Previous experience in a similar role with commercial vehicle parts experience an advantage
Excellent customer service and strong administration skills
A friendly, can-do attitude, with the ability to work well under pressure
Experience working to performance targets
Knowledge of Autoline, Kerridge or Keyloop would be an advantage

Job Responsibility

Identify parts for the front and back counters
Check off stock and accurately put away keeping the stock area tidy
Pick orders and put on the delivery shelves
Process returns to the supplier
Process customer credits
Handle warranty returns
Perpetual stock checking
Stock receipting on DMS

What we offer

30 days holidays including 8 bank holidays
Company sick pay, that increases with length of service up to 13 weeks
Company pension with the option to salary sacrifice
Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
Genuine career development and pathways with DAF Academy
Award winning apprenticeship program
Apprentice equipment scheme
Employee Assistance program
Cycle to work scheme
My Staff shop – access to hundreds of discounts

Fulltime

Sales Administrator

We are seeking a dedicated Sales Administrator to come and join one of their sma...

Location

United Kingdom , Bradford

Salary:

24000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience as a strong Administrator
Excellent communication and customer service skills- over the phone and on email
Reliable and highly organised
Proficiency in MS Office suite, particularly Excel
Experience with CRM systems - Sage is a bonus but not essential

Job Responsibility

Check all customer orders include correct prices, product numbers and enter them onto Sage Accounts System
Send order confirmations to customers and contact them to check any details that may be wrong or to obtain missing information
Liaise with the Spares Sales Team to resolve any product or technical queries
Maintain sales records and update customer records
Process sales returns and warranty claims
Advising price and availability of stock items
Participating in annual stock take

What we offer

Free on-site parking
Training opportunities
Supportive work environment
Commitment to employee development and advancement

Fulltime

Warranty & Returns Administrator

360 Resourcing Solutions

Location:
United Kingdom , Poole

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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