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To plan, direct organize and manage the area branch for maximising customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.
Job Responsibility:
Contributes to portfolio growth in terms of numbers of accounts and total relationship balance
leads branch to enhance and build on customer service to ensure HSBC world class service is delivered at all times
develop, implements, and manages a cost effective WPB operation platform to ensure productivity, quality service delivery and customer satisfaction
acts as a bank legal representative, BUCO, branch compliance officer and branch commandant ensures audit recommendations and contingency plan are implemented
Requirements:
University and/or above
minimum 10 years of executive experience in general banking with experience in sales and service management
previous Branch Manager experience is preferred
extensive product knowledge and development experience coupled with strong analytical and planning skills
a proven track record with strong leadership and communication skills
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