Volunteer Coordinator

• Provide efficient and accurate volunteer administration, ensuring smooth coordination across the volunteer lifecycle
• Process new starter and leaver information, including volunteer agreements, references, checklists, and right-to-volunteer documentation
• Maintain accurate volunteer records in line with GDPR and organisational policies
• Coordinate volunteer inductions and ensure supervision is in place
• Act as a point of contact for general volunteer enquiries, referring matters to the relevant service manager or supervisor where appropriate, and liaising with the People Services team as needed
• Monitor the volunteer inbox and maintain up-to-date volunteer resources such as handbooks and general information folders
• Manage the volunteer expenses process and support the volunteering budget where relevant
• Contribute to the review and development of volunteering policies and procedures, including risk assessments
• Coordinate volunteer training and development activities
• Maintain training records and ensure volunteers complete core training
• Provide informal support and check-ins with volunteers and collaborate with the People Services team to ensure appropriate learning opportunities are available
• Support volunteer recruitment processes, including drafting role descriptions, uploading adverts, and liaising with service managers on interviews
• Help assess candidate suitability and ensure pre-volunteering checks (e.g. references, DBS) are completed
• Help promote volunteering opportunities through local networks and online platforms
• Collaborate with the People and Learning Coordinator to prepare regular reports and dashboards (e.g. recruitment, retention, training, hours, EDI) to support evidence-based decisions

• Significant experience in effectively managing volunteers, including recruitment, induction, supervision, and retention
• Strong understanding of volunteering policies, processes, and best practices, with awareness of relevant employment legislation
• Excellent interpersonal and communication skills (verbal, written, and presentation), with the ability to build positive relationships and adapt communication style for diverse audiences
• Highly organised and proactive, with strong planning skills and the ability to manage competing priorities, rotas, and deadlines effectively
• Experience in coordinating volunteer services, including facilitating meetings, overseeing rotas, and managing a small budget
• Ability to design and deliver induction and training sessions for volunteers, and to organise ongoing development opportunities
• Proficiency in IT systems, including Microsoft Office and experience using volunteer management systems such as Better Impact (or similar)
• Ability to produce clear, well-presented reports, newsletters, and other written materials to support volunteer engagement and communication

ILM Level 3 Award in Management of Volunteers

• London weighting
• 34 days annual leave (inclusive of bank holidays)
• contribution pension scheme