CrawlJobs Logo

Voice of the Customer (VOC) Analyst

anntaylor.com Logo

Ann Taylor

Location Icon

Location:
United States, Hingham

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

65000.00 - 80000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Voice of the Customer (VoC) Analyst will be instrumental in understanding and improving customer experience across our KnitWell Group (KWG) portfolio of brands and channels (stores, contact center, and e-commerce). This role involves collecting, analyzing, and interpreting customer feedback and sentiment data from various sources to provide actionable insights. The VoC Analyst will be responsible for assisting in the development and maintenance of regular reporting on customer satisfaction (CSAT) and other key metrics for each channel and brand, enabling data-driven decision-making to enhance customer loyalty and drive business growth.

Job Responsibility:

  • Customer Feedback Collection: Manage daily function and file transfer verification of data to the CSAT/Voice of Customer program for KWG brands while ensuring optimization of the collection of customer feedback through surveys (e.g., transactional, post-interaction), online reviews, social media listening, and other relevant channels
  • Ensures data integrity and accuracy is achieved through regular audits and validation checks
  • Attend regular Voc meetings with KWG business partners to understand challenges within the businesses and incorporate quantitative and qualitive data into Voc reporting
  • Data Analysis and Interpretation: Analyze large datasets of structured and unstructured customer feedback using statistical tools and qualitative analysis techniques
  • Identify key themes, trends, and drivers of customer satisfaction and dissatisfaction across brands and channels
  • Develop and validate analytical models to predict customer behavior and identify areas for improvement
  • Reporting and Visualization: Assist in the design and development of regular and ad-hoc reports and dashboards on customer satisfaction (CSAT), and other relevant VoC metrics for stores, contact centers, and e-commerce platforms for each brand
  • Actionable Insights and Recommendations: Translate data insights into practical recommendations for improving customer experience, operational efficiency, and service quality across all channels and brands
  • Stakeholder Collaboration: Partner with business leaders and stakeholders to understand their specific needs and provide tailored VoC insights
  • Tool and Technology Management: Create, manage and track tickets with VoC providers for any issues/reporting requests

Requirements:

  • 5+ years of experience in a similar role, preferably within a multi-brand or retail environment
  • Experience in collecting, analyzing, and interpreting customer feedback data
  • Experience with Customer Experience Platforms such as InMoment, Medallia and Qualtrics
  • Strong analytical and problem-solving skills with the ability to mine data across numerous touchpoints
  • Experience with VoC platforms, survey methodologies, text analytics and sentiment analysis tools
  • Proficiency is data visualization for story-telling reporting
  • A desire to understand the why’s in the data and an innate sense of curiosity
  • Passion for the customer
  • Strong communication skills and presentation skills (verbal and written) with the ability to effectively convey complex information to diverse audiences
  • Self-starter who will work independently and manage multiple projects simultaneously
What we offer:
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
  • Support for your individual development plus opportunities for career mobility within our family of brands
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Voice of the Customer (VOC) Analyst

New

Floating Property Manager

Are you a current property manager who is actively seeking a successful and fulf...
Location
Location
United States , Western MA
Salary
Salary:
50000.00 - 68000.00 USD / Year
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of management experience where you were responsible for supervising a team (property management experience not required as related experience transferable)
  • Organization skills as well as the ability to multitask and manage all daily operations successfully
  • Quickly resolve issues and concerns that prospective and/or current residents may address
  • Interpersonal savvy with strong communication and presentation skills
  • Help with not only setting goals, but with achieving them. Be a team player and always have a “whatever it takes” kind of attitude!
  • Bachelor’s Degree in Business, Marketing, Communications, Hospitality, or related field is not required but it is preferred
  • Outgoing, bubbly personality with the drive and determination to succeed!
  • Must possess a valid driver’s license, have reliable transportation to and from work, and ability to go off-site
Job Responsibility
Job Responsibility
  • Manage and oversee the day-to-day operations
  • Lead the leasing team by example! Continuously provide excellent customer service and maintain positive and productive relationships with prospective and current residents
  • Develop and oversee the business plan for the community, including ways to obtain high retention rates, 0% delinquency, budgets, renewals, marketing, etc.
  • Monitor rent collection
  • Effectively communicate with the foreman and maintenance team members to ensure that both management and operations is running smoothly
  • Foster a positive, and team-work centered environment
What we offer
What we offer
  • health, vision, and dental insurance
  • flexible spending accounts
  • 401k with company match
  • paid vacation, holidays, and sick leave
  • potential to earn bonuses
  • Fulltime
Read More
Arrow Right
New

Porter

Are you ready to be part of something extraordinary? Aspen Square Management, a ...
Location
Location
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bring your A-game to our team environment, showcasing your strong work ethic and willingness to collaborate
  • Show proficiency in handling and maintaining tools and equipment safely, from hand tools to electric equipment and everything in between
  • Essential functions of the position regularly require the ability to stand or walk for prolonged periods of time, the ability to operate equipment, and the ability to lift up to 50lbs.
Job Responsibility
Job Responsibility
  • Keep our community sparkling clean by sweeping, cleaning, and removing trash and litter from various areas such as grounds, parking lots, pool areas, and common spaces
  • Take pride in maintaining apartment units, ensuring they're in top-notch condition for our residents
  • Dive into apartment turns and upkeep projects with enthusiasm, making each space a welcoming home
  • Be a jack-of-all-trades, ready to tackle painting and necessary repairs wherever needed throughout the property
  • All other duties as assigned
What we offer
What we offer
  • Medical, Dental & Vision Insurance
  • Employee Discounts
  • Paid Vacation/Holidays
  • 401k w/ Company Match
  • Career Development and Advancement Opportunities
  • Flexible Spending Account
Read More
Arrow Right
New

Make Ready Technician

Aspen Square Management has an exciting opportunity for a hard-working Apartment...
Location
Location
United States , Brunswick
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge with basic plumbing, electrical, carpentry, painting, residential maintenance, and installation of appliances
  • Experience with residential remodeling
  • Be able to meet deadlines in a timely and efficient manner
  • Attention to detail
  • Strong work ethic, driven and dedicated attitude
  • Be able to work in a team environment
  • Reliable transportation, valid driver's license, ownership of basic hand tools, and ability to be on-call rotation
Job Responsibility
Job Responsibility
  • Ensure apartments are up to company standard for future residents
  • Maintain the grounds of the apartment community as needed
  • Be able to do drywall repair and painting of interior walls
  • Change out light fixtures, electrical outlets/switches, plumbing fixtures
  • Replace laminate countertops, reface cabinets and install new hardware, install new bathroom vanities and hardware
  • Perform routine maintenance or repair in the apartment home to ensure proper function before new resident moves in
  • Provide own hand tools
  • Must possess a valid driver’s license and have reliable transportation to and from work, ability to go off-site
  • Essential functions of the position regularly require the ability to stand or walk for prolonged periods of time, the ability to operate equipment, and the ability to lift up to 50lbs
What we offer
What we offer
  • competitive pay
  • health/dental/vision benefits
  • paid time off
  • 401(k) with company match
  • housing discount at any of our communities
  • ongoing professional development
Read More
Arrow Right
New

Maintenance Foreman

Seeking a skilled leader with HVAC expertise to join our team as Apartment Maint...
Location
Location
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in apartment maintenance, with a focus on HVAC systems
  • Strong leadership skills and the ability to motivate and coach team members
  • Excellent troubleshooting abilities and attention to detail
  • HVAC certification AND relevant training preferred
  • Must be able to work flexible hours, including evenings and weekends as needed
  • Provide own hand tools
  • Must possess a valid driver’s license and have reliable transportation to and from work, ability to go off site
  • Essential functions of the position regularly require the ability to stand or walk for prolonged periods of time, the ability to operate equipment, and the ability to lift up to 50lbs.
Job Responsibility
Job Responsibility
  • Lead and supervise a team of maintenance professionals to ensure efficient and timely completion of work orders and repairs
  • Utilize your HVAC skills to diagnose and repair heating, ventilation, and air conditioning systems in our apartment community
  • Conduct regular inspections to identify maintenance needs and address them promptly
  • Coordinate with vendors and contractors as needed to complete larger projects & make-ready apartments, as needed
  • Maintain accurate records of maintenance activities and inventory levels
  • All other duties as assigned
What we offer
What we offer
  • Health, Vision & Dental Insurance
  • FSA Accounts
  • 401k Plan with Company Match
  • Opportunity for growth and advancement within our company
  • Enjoy the perks of living and working on our beautiful property with a 20% living discount
Read More
Arrow Right
New

Maintenance Tech

Aspen Square Management is now seeking a versatile "Jack-of-all-Trades" technici...
Location
Location
United States , Mesa
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess a minimum of 3 years of maintenance experience (prior experience in property management or housing is advantageous)
  • Hold EPA licensure
  • Demonstrate hands-on expertise with HVAC systems
  • Ability to participate in on-call rotations for emergencies as scheduled
  • Must possess a valid driver’s license and have reliable transportation to and from work, ability to go off-site
  • Provide own hand tools
  • Essential functions of the position regularly require the ability to stand or walk for prolonged periods of time, the ability to operate equipment, and the ability to lift up to 50lbs.
Job Responsibility
Job Responsibility
  • Complete assigned work orders promptly and efficiently
  • Conduct routine maintenance on HVAC systems, performing repairs and preventive upkeep
  • Prepare apartments for new residents, make ready’s, and punch list
  • Collaborate closely with our maintenance and office teams to uphold property standards
  • Uphold the visual appeal of the property, maintaining its curb appeal
  • Provide top-notch customer service to our residents
  • All other duties as assigned
What we offer
What we offer
  • health, vision, and dental insurance
  • flexible spending accounts
  • a 401k with company match
  • paid vacation time and holidays
  • Fulltime
Read More
Arrow Right
New

Waking Night Support Worker

This is a unique opportunity for a Waking Night Support Worker who would relish ...
Location
Location
United Kingdom , Pembury
Salary
Salary:
13.28 GBP / Hour
aspens.org.uk Logo
Aspens
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working with people with a learning disability and/or Autism
  • Experience of working with people who may display behaviours of concern
  • Lone working with confidence and ability
Job Responsibility
Job Responsibility
  • Supporting service users with administration of medication (and keeping a record of medication administered)
  • Supporting with personal care needs and nutritional needs
  • Keeping the environment clean with laundry duties and ironing during the night
  • Delivering agreed support to Individuals at night based on personalised care plans
  • Completing night checks on Individuals and recording as required
  • Completing night reports and other relevant forms such as seizure forms, accident/incident forms, fridge/freezer temperature
  • Supporting with moving and handling requirements during the night
  • Completing daily observation sheets, ensuring a smooth flow of information to facilitate good communication within the staffing team, as well as professionals who require viewing of these
  • Working with families and relevant professionals to keep all parties updated on relevant and necessary information
  • Keeping service users safe and reporting any changes or health concerns
What we offer
What we offer
  • Comprehensive Paid Training and opportunities for career progression, including recognised qualifications in health and social care
  • Paid DBS Check
  • Flexible Work Arrangements with the option to take on additional bank shifts
  • Annual Leave (including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service
  • Nest Pension and Death in Service Benefit
  • Access to a Dedicated Employee Assistance Programme and Mental Health First Aiders
  • 20% Discount at Aspens High Street Stores for all staff
  • Discounted Menu at the Bluebell Café (Pembury) for employees
  • Refer a Friend Scheme – earn up to £250 for every successful referral
  • Employee recognition programmes, including ‘Employee of the Month’
Read More
Arrow Right
New

Apartment Maintenance Administrator

Aspen Square Management is now accepting applications for an Apartment Maintenan...
Location
Location
United States
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in administrative field
  • Knowledge or experience in housing or preventative maintenance
  • Outstanding customer service skills
  • Outstanding written and verbal communication skills
  • Excellent organizational and time management skills with the ability to re-prioritize, as needed, in a fast pace environment
  • Self-motivated, detail-oriented, with a commitment to teamwork
Job Responsibility
Job Responsibility
  • Provide administrative support to the maintenance team at Legacy at West Cobb
  • Scheduling & Service report tracking
  • Assist in safety program facilitation
  • Microsoft Office functions, scanning, copying, and filing
  • Facilitate database entry, organization, and maintenance
  • Contractor coordination
  • Offer exemplary customer service and support while communicating with employees and vendors
  • Uphold Company policies and act in a professional manner
What we offer
What we offer
  • health, dental, vision, flexible spending, and 401k with company match
  • Fulltime
Read More
Arrow Right
New

Maintenance Tech

Aspen Square Management is now seeking a versatile "Jack-of-all-Trades" technici...
Location
Location
United States , Marietta
Salary
Salary:
Not provided
Aspen Square Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess a minimum of 3 years of maintenance experience (prior experience in property management or housing is advantageous)
  • Hold EPA licensure
  • Demonstrate hands-on expertise with HVAC systems
  • Ability to participate in on-call rotations for emergencies as scheduled
  • Must possess a valid driver’s license and have reliable transportation to and from work, ability to go off-site
  • Provide own hand tools
  • Essential functions of the position regularly require the ability to stand or walk for prolonged periods of time, the ability to operate equipment, and the ability to lift up to 50lbs.
Job Responsibility
Job Responsibility
  • Complete assigned work orders promptly and efficiently
  • Conduct routine maintenance on HVAC systems, performing repairs and preventive upkeep
  • Prepare apartments for new residents, make ready’s, and punch list
  • Collaborate closely with our maintenance and office teams to uphold property standards
  • Uphold the visual appeal of the property, maintaining its curb appeal
  • Provide top-notch customer service to our residents
  • All other duties as assigned
What we offer
What we offer
  • health, vision, and dental insurance
  • flexible spending accounts
  • a 401k with company match
  • paid vacation time and holidays
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy