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Visitor Experience Host

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Octagon Professionals

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Location:
Netherlands, The Hague

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The centre will invite visitors to explore Europe’s story through interactive exhibitions, immersive films and role-play learning experiences. It will be a welcoming public space for anyone interested in European history, culture and democracy. We are looking for motivated, Visitor Experience Hosts to join the team and help ensure that every visitor enjoys an engaging, informative and memorable experience.

Job Responsibility:

  • Greet visitors with warmth and professionalism, providing clear orientation and introducing the exhibition and cinema areas
  • Assist guests in using interactive media tools and tablets, explaining their functions in an accessible way
  • Respond to visitor questions about the exhibition and European topics with accuracy and diplomacy
  • Coordinate group bookings, role-play sessions and event schedules, including handling telephone and email inquiries
  • Support teachers, guides and group leaders to ensure smooth group visits
  • Monitor cleanliness and visitor flow in the exhibition areas and ensure a safe, comfortable environment
  • Manage brochures, printed materials, lost and found, and basic record-keeping
  • Check that all visitors have left the premises at closing time
  • Actively approach visitors to share insights and encourage exploration of key themes or interactive features
  • Deliver short orientation briefings or introductions to the multimedia exhibition and cinema
  • Assist visitors with special needs and ensure everyone can participate fully
  • Support groups during the role-play activity, guiding participants through the process and use of equipment
  • Manage visitor flow and respond appropriately in case of emergency or evacuation (training provided)
  • Carry out basic technical checks to ensure that multimedia equipment is functioning correctly
  • Assist with daily opening and closing procedures, help prepare materials for groups or events, and occasionally support outreach activities or visitor surveys

Requirements:

  • University or HBO-level qualification
  • Fluent in Dutch and English
  • knowledge of other EU languages is an advantage
  • Exposure in European affairs, public communication, or cultural and educational projects
  • Experience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events) is a plus
  • Excellent interpersonal and communication skills, with confidence in speaking to groups
  • Professional appearance, flexible attitude and team spirit
  • Ability to remain calm and courteous in busy situations

Nice to have:

  • knowledge of other EU languages is an advantage
  • Experience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events) is a plus
What we offer:
  • A modern, inclusive and collaborative work environment
  • Full training and onboarding provided upon commencement
  • Opportunities to develop skills in culture, communication and visitor engagement
  • A competitive remuneration package

Additional Information:

Job Posted:
December 10, 2025

Work Type:
On-site work
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