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Video Game Customer Support Specialist

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Apex Systems

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Location:
United States , Redmond

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Contract Type:
Not provided

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Salary:

15.00 - 18.00 USD / Hour

Job Description:

Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk.

Job Responsibility:

  • Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback
  • Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc)
  • Strong communication skills to accurately understand a customer’s problem and know when to ask for more before escalating to another team
  • Properly tag all Zendesk ticket for appropriate reporting to other management – this is business critical as incorrect tagging can result in tickets being dropped or not being reported on
  • Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted

Requirements:

  • Customer Support experience at a Technology, E-Commerce, or Game Company is required
  • Previous email or online customer support experience for software
  • Experience in one or more online ticketing system. This team uses Zendesk
  • Excellent, customer-friendly, grammatically correct, and verifiable writing skills

Nice to have:

Video gaming experience strongly preferred

What we offer:
  • medical, dental, vision, life, disability, and other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with a company match after 12 months of tenure
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program and other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • certification discounts and other perks to associations that include CompTIA and IIBA
  • dedicated customer service team for our Consultants
  • certified Career Coach

Additional Information:

Job Posted:
January 09, 2026

Work Type:
Remote work
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