Vice President, Client Onboarding, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Vice President, Client Onboarding role accomplishes results through the management of professional teams, integrates subject matter and industry expertise, and contributes to the standards of the department. The position includes responsibilities like customer interaction, project management, training and mentoring, ensuring service levels, risk management, and efficient new project implementation while maintaining a high level of service and compliance.

Job Responsibility:

Responsible for customer interaction, documentation issuance, review and system setups
demonstrates high level of diligence, motivation and organizational skills
focuses on timely and accurate delivery of all account opening functions and resolution of customer issues
performs day-to-day management of account opening and maintenance processing
responsible for various types of project management in the account services space and managing cross-functional relationships
determines new work procedures and analyzes complex issues with significant departmental impact
supports planning, hiring, training, coaching, and appraising the team
monitors customer satisfaction and drives process changes
ensures a robust processing environment with effective controls and risk management practices
efficiently manages new projects and ensures smooth cutover with minimized risks
supports training for new staff and develops job descriptions
engages in project planning including cost management

Requirements:

10+ years of experience in Product Implementation (CASH)
good interpersonal communication skills
consistently demonstrates clear and concise written and verbal communication
demonstrated project management skill including financial cost management skills
advanced execution skills in a multi-tasking mode
exposure to customer service and handling of system, testing and rollouts
ability to achieve business objectives without compromising on controls and risk parameters
ability to interact confidently with senior management and/or regulators
ability to coach and develop people, identifying and retaining talent
able to partner with businesses and other support functions at senior levels in setting strategy and priorities
able to strive under pressure and convert opportunity from risk
proficient knowledge of English (written and spoken)
bachelor's/university degree or equivalent experience, potentially Master's degree

What we offer:

Resources for financial well-being
support for healthy decision-making
inclusive workplace
opportunities for career growth

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Vice President, Client Onboarding