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This position reports to the Senior UX Manager and is part of the Web UX team within the Marketing organization located in Kraków, Poland. This is an on-site role, with flexibility when needed.
Job Responsibility:
Plan and conduct mixed-method UX research (e.g. interviews, usability testing, surveys, concept validation) to support discovery and evaluative work for Cytiva's web experiences
Focus primarily on either transactional experiences (e-commerce, My Account, decision-making flows) or knowledge-driven experiences (Support, Content & Learn, complex information journeys), depending on your strengths, experience and team needs
Support continuous discovery by working closely with Product Managers, Designers, Developers, Content Strategists and Data & Analytics partners in global, cross-functional teams
Synthesize qualitative insights and analytics into clear, actionable findings that support discovery, alignment and informed product decisions
Support discovery and alignment activities (e.g. structured discussions, reviews, working sessions) that help cross-functional teams learn from users and move forward
Requirements:
Multiple years of experience in UX or Product Research, ideally in complex or B2B environments
Demonstrated experience planning and running research studies independently
Experience facilitating workshops or structured collaborative sessions
Experience using analytics alongside qualitative research to support insights and recommendations
Degree in a relevant field (e.g. UX, HCI, Psychology, Social Sciences) or equivalent practical experience
Nice to have:
Background in scientific, technical or regulated domains
Familiarity with accessibility principles (WCAG)
Comfortable contributing to research for AI-enhanced experiences (e.g. trust, transparency, human-in-the-loop)