Ux Research Operations Manager Job at Robert Half (Menlo Park)

Ux Researcher

Inspire better strategic decision making by delivering compelling presentations ...

Location

United Kingdom , London

Salary:

Not provided

Magentus

Expiration Date

Until further notice

Requirements

Degree in interaction design, psychology, human factors or a research related subject area is preferential
In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
Experience in applied product research, preferably for a commercial B2B or SaaS company
Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys
Experience with Design Thinking preferred but not essential
Technology and/or health Industry experience is a plus
Ability to work autonomously, be highly organised, creative, curious and insightful
Pragmaticism: you value progress over academic perfection
Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design
Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

Job Responsibility

Subject matter expert for UX Research in the business
Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
Contribute to identifying / validating new strategic opportunities for the business based on research findings
Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
Document and present insights clearly to internal teams, mindful to the needs of different audiences
Design and distribute periodic customer surveys
Own and manage repository of qualitative research data
Synthesise quantitative feature release feedback

What we offer

Hybrid working environment from London office (Farringdon) – 3 days a week from the Office and 2 from home
25 days (increases with length of service up to 4 days) plus 8 bank holiday
Holiday purchase scheme via salary sacrifice
An extra day annual leave for your birthday
Enhanced Maternity Leave
Enhanced Paternity Leave
Religious holiday swap programme
Up to two days paid Volunteering days
Paid time off during the working day to donate blood
Pawrental Leave

Fulltime

Program Manager - Research Operations

Imagine contributing to a global leader that shapes the future of technology, wh...

Location

Salary:

49.00 - 54.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Design, HCI, UX, or a related field (or equivalent experience, e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
3+ years of experience in research operations, user research, or related roles
Proven ability to build and scale operational systems and processes
Strong project management skills and experience with research tools
Understanding of research methodologies and the research lifecycle
Resourceful, highly organized, and detail-oriented with strong leadership and collaboration skills
Ability to operate independently and embrace ambiguity
A passion for enabling research and driving impact at scale

Job Responsibility

Program & Process Design: Build and scale research programs that reduce friction and enhance researcher impact. Develop operational systems for Experience Reviews, Audits, and Customer Programs. Establish scheduling protocols, governance frameworks, and compliance processes. Manage and evolve the team’s visual identity and brand presence
Tools & Infrastructure: Manage the research technology stack (e.g., various user research platforms and data collection tools). Oversee licensing, training, vendor relationships, and budget allocation. Evaluate and implement new tools, including AI-driven solutions. Oversee budget allocation and ensure compliance with best practices across research tools
Knowledge Management: Create systems for organizing and sharing research insights. Maintain libraries of templates, guides, and best practices. Ensure that internal collaboration pages are current and up to date. Implement tagging and search functionality for easy knowledge retrieval
Stakeholder Engagement: Partner with legal, procurement, and security teams to streamline approvals. Develop communication strategies for internal and external research updates. Scale research impact through enablement programs and community-building. Ensure research insights reach key stakeholders through multiple channels including monthly newsletters, internal sites, and communication channels
Onboarding, Project Allocation & Offboarding: Partner with legal, procurement, and security teams to streamline approvals. Develop communication strategies for internal and external research updates. Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness. Facilitate comprehensive onboarding for new hires and contractors, including research tool access, knowledge base orientation, and process training. Manage offboarding processes to ensure smooth transitions and knowledge preservation

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Principal Associate, User Experience Research Operations

Our Experience Design (XD) Research Operations team is seeking a driven Principa...

Location

United States , McLean; Richmond; New York

Salary:

119400.00 - 163500.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 4 years of experience in UX or Research Operations roles, project management, or process improvement
At least 2 years of experience working directly with Research or Design teams

Job Responsibility

Process Optimization and Enablement: Define and lead process improvements to increase team efficiency and optimize our practices
Research Governance and Compliance: Champion right-sized standards in ethics, privacy, and data protection across all research and design projects
Knowledge Management: Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business
Research Advocacy: Introduce new ways of evangelizing research across the organization
Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Lead UX Designer

The UX team at Cricut is responsible for user research, interaction design and v...

Location

United States , South Jordan

Salary:

149000.00 - 210000.00 USD / Year

Cricut

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Computer Interaction (HCI), interaction design, graphic design, industrial design, information science, computer science or a related field
5+ years of work experience designing web and mobile applications and applying user-centered techniques
Demonstrated experience leading, mentoring and inspiring other product designers
Proven track record of successful product releases in which you guided a team through a user-centered product design process
Ability to grasp product requirements and scope design work accordingly, with careful attention to detail
Strong ability to collaborate with teams across varying disciplines (hardware engineering, software development, marketing, etc.)
Passion for innovation and a “can do” attitude
Keen attention to detail and systems thinking
Thoughtful and well-presented portfolio of UX design solutions
Ability to interpret and act on design feedback from both collaborators and stakeholders

Job Responsibility

Lead the design work for software applications for both desktop and mobile devices across a range of operating systems
Reinforce a learning mindset: Participate in user research and A/B testing, advocate for our users at every step of the way, and leverage findings artfully to continuously improve designs
Bring a keen understanding of our users’ motivations, goals and needs to help define new features, functions and products
Extend and evolve our UX design language to craft elegant and consistent design experiences
Foster successful collaboration with software product managers and software developers to drive solutions through to completion
Help evolve our design processes and deliverables to best meet the needs of a growing organization, as well as increase efficiency within the UX group
Capture ideas and solutions in varying levels of fidelity, as the situation warrants – from whiteboard sketches to flow charts to interactive prototypes
Manage multiple projects simultaneously and meet deadlines
Closely collaborate with other designers on the UX team and provide mentorship where needed

What we offer

exclusive employee discounts
surrounded by some of the most talented and creative individuals

Fulltime

Senior UX Research Lead

As Dexory's Senior UX Research Lead, you will champion human-centred design by d...

Location

United Kingdom , Wallingford

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains
Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches
Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers)
Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence
Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments
Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop)
Excellent stakeholder management and communication skills
able to adapt communication style from technical teams to executive audiences

Job Responsibility

Strategic research leadership: Define and execute the UX research strategy for the product design team
identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation
Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings
Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process
provide actionable insights that refine wireframes, prototypes, and final designs
Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery
work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs
Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users
Accessibility & inclusive design: Champion inclusive research practices
ensure diverse user representation and identify accessibility requirements that shape equitable product experiences

What we offer

Share options
Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

Senior/Staff UX Researcher - (Vendor)

We are on a lookout for a Senior/Staff UX Researcher to join our vendor product ...

Location

Germany , Berlin

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

5-7+ years of proven work experience in UX research, product research, or applied research, showcasing expertise in conducting end-to-end complex research using a diverse mix of methods
Proactive attitude, growth mindset, and ability to maintain a structured working style in a dynamic environment
Proficient in both qualitative and quantitative research methods
Comfortable with basic statistics, adept at incorporating quantitative methods, and utilising longitudinal UXR measures to support confident decision-making
Enthusiastic team player
Excellent communication and presentation skills - able to influence cross-functional teams and senior stakeholders
Fluency in English required
fluency in Arabic is a plus

Job Responsibility

Seek to answer the most challenging questions regarding our users
Plan, run, and analyse independently multiple research projects of varying complexity at different points in the product development process, utilising a variety of research methods
Work alongside cross-functional teams (designers, product managers, analysts, etc.) to ensure research is incorporated into shaping the roadmap
Inspire improvements in our customer experiences and product development culture by communicating meaningful research insights in practical, innovative, and impactful ways to a variety of audiences
Mature the research discipline by partnering with the UX chapter to combine insights across the customer journey and contribute to ongoing process improvements and iterations as we scale our impact
Develop and maintain research operations: build scalable frameworks, research repositories, recruitment processes, and governance across regions

What we offer

Hybrid working model
27 days holiday with an extra day on 2nd and 3rd year of service
1.000 € Educational Budget
Language Courses
Parental Support
access to the Udemy Business platform
Health Checkups
Meditation
Gym & Bicycle Subsidy
Employee Share Purchase Plan

Fulltime

UX Researcher

Are you a User Researcher who enjoys working on complex, high-impact systems whe...

Location

United Kingdom , Kensington, London

Salary:

Not provided

rmg digital

Expiration Date

Until further notice

Requirements

Strong experience delivering research on complex digital platforms or services
Confidence running research independently, from discovery through to evaluation
Experience working in public sector, science, data or highly regulated environments (strongly desirable)
Excellent stakeholder communication and facilitation skills
A pragmatic, insight-led mindset with a focus on real-world impact
Eligibility for UK Security Clearance (SC)

Job Responsibility

Planning and leading end-to-end user research across complex digital products and services
Engaging with a wide range of users, including technical, operational and policy-focused stakeholders
Applying a mix of qualitative and quantitative methods to uncover user needs, behaviours and pain points
Synthesising findings into clear insights that inform design, delivery and strategic decisions
Working closely with designers, product managers and delivery teams within a consultancy setting
Supporting evidence-based decision making in a data-heavy, scientific and operational environment

Fulltime

Flex Senior Manager, AX Product Designer

The Flex Sr. Manager, AX Product Designer plays a critical role in creating indu...

Location

United States , Bethesda

Salary:

52.06 - 80.96 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5+ years experience in digital product design, UX/UI, and/or experience design
4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience
demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products
ideally for associate/employee-facing and/or enterprise products
solid background/understanding of UX, design thinking, methodology, and design operations
proven experience using design systems, delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind
understands and advocates for associate needs and how those manifests through digital experiences
promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy
communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation, and deliverables

Job Responsibility

Meets deadlines once agreed upon
ensures teams and directs also meet deadlines
provides regular status updates through appropriate channels
successfully and autonomously supports multiple tracks of work at once
accepts critique and critiques work of others in a helpful and professional manner
communicates in a timely and appropriate manner
communicates through rapid hand sketched interfaces and flows where appropriate
provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
provides information architecture/user experience/visual design oversight through review and critique for all products to promote a cohesive user experience

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance
disability insurance
accident insurance
adoption expense reimbursements

Fulltime

Ux Research Operations Manager

Robert Half

Location:
United States , Menlo Park

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 29, 2025

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