Ux/cx Associate

• Utilize various user-centric processes to conduct research for clients (user testing, preference testing, empathy interviewing, journey mapping, customer feedback, etc.) with the willingness to further your knowledge
• Measure, analyze, and organize user experience research and analytics
• Evaluate website performance using Google Analytics and other platforms to draw insights for recommended improvements
• Implement usability best practices and provide recommendations for websites
• Develop UX artifacts including site maps, wireframes, journey maps, personas, and other key UX documentation
• Present and defend insights and recommendations, internally and to client executives and other product stakeholders, for review and feedback
• Collaborate with and provide direction to designers, content developers, and web developers in order to create a strong digital presence
• Strategize and create content for clients, both long and short form
• Work with clients to develop appropriate messaging tailored to their brand
• Provide insight, think strategically, and quickly problem-solve for client needs
• Learn UX processes and adapt quickly, be a true self-starter
• Develop and implement strategic frameworks and processes related to branding and the customer experience
• Support the UX/CX strategy team whenever and wherever needed

• A bachelor’s degree in marketing, business, psychology, or a related discipline
• Google Analytics experience preferred
• Demonstrated history of performing user research or gathering qualitative customer data
• 1-2+ years of experience in an agency setting
• Prior experience and knowledge of Content Management Systems (preferably WordPress)
• Analytical thinker and problem solver
• Comfortable presenting internally and in front of clients
• Meticulous and detail-oriented
• An excellent communicator (written and spoken)

MBA or other masters is a definite plus but not required