Usher/ticket taker

• Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant
• Enthusiastically greet guests and provide event information
• Escort guests to their sections/seats, frequently when the theater is dark
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections
• Proactively approach guests that may have a question, difficulty, or complaint
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required
• Identify and respond to emergencies, involving Security or Supervisors as appropriate
• Remain calm and direct guests to the designated area of safety in the event of an emergency
• Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management
• Other duties and unexpected needs as assigned by management

• Candidates must be 18 years of age or older
• High School degree or equivalent is required
• Must be able to communicate clearly, have a friendly disposition, and a smile
• Previously demonstrated strong Customer Service experience is required
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena

Experience in handling conflict in a friendly and effective manner is preferred