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User Support II Technician

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Beacon Technologies

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. User Support focuses primarily on ticket resolution, improving service delivery, and increasing end-user satisfaction.

Job Responsibility:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Install, modify, and repair computer hardware and software
  • Diagnose technical problems with networks, applications, and cloud systems
  • Clearly, communicate the problem solving/support process with end users via a ticketing system
  • Delegate and engage the appropriate resources to ensure issue resolution.

Requirements:

  • Excellent written and oral communication skills
  • comfortable presenting ideas and concepts
  • Ability to work independently and pro-actively
  • Excellent project management skills
  • Must be detail oriented and able to multi-task
  • Capable of thinking tactically and strategically
  • Strong ‘doer’ mentality
  • ability to drive ideas from concept to completion
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
  • Elementary English proficiency communication skills necessary
  • High school Diploma or GED
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice to have:

  • Passion for enriching the lives of others through the resolution of end-user issues
  • Customer-centric view on delivering service and support
  • Experience as a help desk technician or customer support role
  • A tech-savvy individual with a passion for life-long learning
  • Clear communication skills
  • Calm demeanor in times of high workload.
What we offer:
  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees.

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
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