User Experience Lead Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.

Job Responsibility:

Lead meetings with users, clients, product sponsors and technology to understand project requirements
Plan and perform UX research, define IA, user journeys, and create personas
Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
Perform relevant testing to validate and inform design decisions
Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
Apply a positive and constructive attitude to all feedback
Use and contribute to the approved design system
Contribute to design standards and best practices
Perform detailed handover to development teams, ensuring they have all they need to implement the designs
Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
Keep up to date with the latest UX practices, innovations, and tools
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
Help to train, support, and develop junior team members
Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
Contribute to the wider UX community of practice
Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these
Promote the value of UX within the wider organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Strong attention to detail & analytical skills
Significant experience on complex, enterprise-scale design projects
Excellent communication and presentation skills
Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
Experience in using/creating design systems
Experience using design systems
Keen interest in, or knowledge of, banking or finance
HTML/CSS Development Skills
Participation in external UX groups or communities
Bachelor’s/University degree, Master’s degree preferred
At least one formal UX Qualification

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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User Experience Lead Analyst