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User Experience Designer

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DesignX Community

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Location:
Canada , Surrey

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

48000.00 - 60000.00 CAD / Year
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Job Description:

The User Experience (UX) Designer is a strategic partner in delivering seamless, user-centered digital experiences for employees and brokers at Westland. This role is responsible for designing and optimizing digital workflows, championing the design system, and collaborating across business units to ensure technology solutions drive business outcomes and user satisfaction.

Job Responsibility:

  • Manage requests for new digital experiences and improvements
  • Engage stakeholders to understand business needs, pain points, and strategic goals
  • Frame design opportunities with clear scope, impact, and strategic alignment
  • Conduct user interviews, surveys, and usability testing
  • Facilitate workshops and design sprints to gather insights and co-create solutions
  • Design wireframes, prototypes, and user flows for new and existing digital products
  • Ensure solutions are accessible, visually appealing, and aligned with business objectives
  • Maintain, evolve, and advocate for the corporate design system in Figma
  • Ensure consistency in visual language, interaction patterns, and accessibility standards across all digital products
  • Educate and support teams in adopting and applying the design system
  • Work closely with business stakeholders, IT, marketing, and insurance teams to translate requirements into effective user experiences
  • Collaborate with BTEO Experience Analysts to leverage feedback and data
  • Partner with development teams to ensure design intent is realized in final products
  • Participate in project planning, provide design specifications, and support testing and training
  • Monitor user metrics and usage analytics post-launch
  • Gather feedback, iterate on designs, and recommend enhancements to improve adoption and satisfaction
  • Champion user-centered design principles and best practices
  • Lead efforts to integrate UX into everyday work, fostering a culture of innovation and empathy

Requirements:

  • A certificate or degree in UX Design, Human-Computer Interaction, Graphic Design, Information Technology, or related field
  • Proficiency in design tools (e.g., Figma, Sketch, Adobe XD)
  • Familiarity with Acturis BMS and CRM systems
  • Demonstrated experience in maintaining and evolving a corporate design system
  • Strong portfolio showcasing digital product design in a corporate or enterprise environment
  • Excellent analytical, problem-solving, and critical thinking skills
  • Effective communication and collaboration abilities
  • Experience with business enablement and technology integration projects is valuable
  • Ability to thrive in a fast-paced, dynamic environment

Nice to have:

  • Industry certifications are an asset
  • Familiarity with accessibility standards, AI, machine learning, and project management methodologies is an asset
What we offer:
  • Financial assistance for approved work-related training/development courses leading to certification
  • Programs that offer professional development, including seminars and conferences
  • An open, flexible and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Inclusive culture
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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