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This researcher will help transform how people discover, consume, and create content by deeply understanding customer needs. As part of the design team, you will help build simple, efficient interfaces and AI‑enabled features that improve discovery and empower sellers to manage their online business with ease.
Job Responsibility:
Develop and document best practices for seller research
create and maintain a usability toolkit
Promote usability and user‑centered design best practices
Plan and conduct a wide range of UX research studies, including competitive analyses, focus groups, field studies, usability tests, surveys, cognitive walkthroughs, contextual inquiry, task analyses, heuristic reviews, and card sorting
Create research tasks and materials, and define measurable success criteria
Synthesize findings and deliver clear, actionable recommendations to product and design teams
Observe research sessions and provide real‑time insights to inform design decisions
Requirements:
7+ years of experience conducting user research and formal usability studies
Demonstrated expertise in contextual inquiry, screening criteria, research planning, and reporting
Strong advocacy for user‑centered design principles
Deep curiosity about users’ daily needs, behaviors, and workflows
Highly collaborative, detail‑oriented, and self‑directed