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Uber Rides Support Specialist

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Uber

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Location:
Portugal , Lisbon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Here at Uber, we believe world-class support is what builds real trust with our users. It’s not a back-office function; it’s a key feature of our product. We're investing in it, and we're doing it right. We’re looking for a standout Customer Support Representative to join our FR Rider team. This isn't your typical support role. You'll go "Beyond Support" to Be Proactive: Flag issues to your team, Solve the Tough Stuff: Tackle critical issues that matter most, and One Uber: Jump into cross-support when needed. This is a full-time role on a fantastic operations team. Ready to be at the core of Uber's growth? Apply now!

Job Responsibility:

  • Deliver high-quality support for the critical issues
  • Be a passionate contact point for riders while answering any questions that come your way
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences
  • Triage issues and raise them when necessary
  • Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment
  • Collaborate to proactively draft messages to address new users' concerns
  • Be a cross-support champion: be ready to support different LOBs across the COE

Requirements:

  • Proficiency in French and English is required
  • Commitment - You are extremely committed to delivering your daily tasks and responsibilities
  • Proactiveness - you take the initiative to solve Customer issues and are on top of all requests
  • Great Communication. You know how to communicate with customers, especially via message and phone
  • Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners
  • Calm under pressure. You have excellent organizational skills, integrity, and follow-through on tasks
  • Natural curiosity. You love learning how things work and are always looking for creative solutions
  • Eloquence. You're able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email
  • Agility. You can move quickly with care. You embrace change and can absorb new information with ease
  • Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand
  • Comprehension. Excellent reading and writing skills in French and English
  • Customer-obsessed! Willingness to help others and create support experiences that exceed users' expectations
  • Organization. Skilled at handling multiple issues at once to resolve a large number of inquiries efficiently
  • Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment
  • Flexibility. Weekend and weekly evening shifts are required
  • Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber
  • Uber Rider support experience is a strong differential

Nice to have:

  • Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory
  • Bachelor's degree or college experience is preferred but not mandatory

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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