TUI Hotel Rep

• Create special moments for our guests
• Engage with guests from around the world to identify their needs and offer tailored recommendations
• Provide local expertise to help match our products with guests’ preferences
• Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
• Collaborate with colleagues, teams, suppliers, and partners from all over the world
• Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
• A quick learner, ready to master the technology and tools needed for the role
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills
• Proactively identify and resolve issues creatively before they escalate
• Communicate clearly and effectively, both face-to-face and online
• Hold a driving license
• Fully conversational in German or Dutch plus English

Additional languages would be a great asset

• Company iPad & uniform
• Work week of 48 hours with minimum 1.5 days off
• 14 days of holidays after the first year worked
• Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to your unique skills and expertise