Tui Contact Centre Agent, TUI

TUI

Location:
Spain

Category:
Customer Service

Contract Type:
Not provided

Salary:

20100.00 EUR / Year

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Job Description:

At TUI, the Contact Centre Agent role involves responding to guests across various channels, resolving issues, and ensuring high customer satisfaction. The focus is on empathy, adaptability, and working in a dynamic environment with AI support.

Job Responsibility:

Respond to guests via phone, email, SMS, and messaging
resolve issues and complaints with empathy and care
collaborate with AI tools to deliver support
work on rotating shifts
collaborate with global suppliers and TUI teams to resolve problems.

Requirements:

Right to work in Spain
fluent in Danish and English
organized and adaptable
customer-first mindset
tech-savvy and curious
comfortable working with AI tools
able to retain detailed product knowledge
flexible to work rotating shifts
remote-ready with a quiet and professional home setup.

What we offer:

Variable monthly payment of 10% of salary upon target achievement
additional payment for night shifts and bank holidays
remote working from anywhere in Spain
training days completed are paid
access to TUI Learning Hub, TUI Skills Academy, and Language Lessons
access to WeCare Team and 24/7 Wellbeing Hub
participation in TUI Care Foundation initiatives
access to TUI Club de Benefits with discounts on products and services
career development opportunities.

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Tui Contact Centre Agent

TUI

Location:Spain

Category:Customer Service

Contract Type:Not provided