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Trust & Safety New Associate

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Accenture

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Location:
Ireland , Dublin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Job Responsibility:

  • Analyze and review user profiles, audio, videos, and text-based content
  • Investigate, escalate, and/or resolve issues reported by users or flagged by the system
  • Manage and regularly review case queues & follow-up on open tickets
  • Review issue details and analyze, determine and resolve issues for clients
  • Provide feedback on trends identified in review
  • Ability to diagnose and solve problems facing multiple clients
  • Assist the quality analyst and reporting analyst in driving quality customer care outcomes
  • Become a subject matter expert in the tools & process
  • Provide support and cover for the team lead
  • Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue
  • Answer many different inquiries through the online queue
  • Review user accounts daily to determine whether or not they are spam accounts
  • Ensure the maintenance of high-quality support and a high degree of professionalism
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Requirements:

  • Valid Full-time work permit
  • Strong resilience and coping skills
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Must be comfortable with exposure to flashing lights or contrasting light and dark patterns
  • Must be comfortable with exposure to stroboscopic effect images

Nice to have:

  • Passion for social media platforms and services
  • Love resolving issues for customers
What we offer:
  • Support and resources for health and well-being
  • Participation in Accenture's well-being support program
  • Accessible, inclusive, open and welcoming workplace
  • Reasonable adjustments to the recruitment process available upon request

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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