Trust & Risk Agent Job at Whatnot (Dublin)

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

4 year degree is a plus
2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in German and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Provide inbound email support for our German users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Senior Systems Administrator

The Senior Systems Administrator plays a critical role in building, maintaining,...

Location

United States , Los Angeles, San Francisco, Phoenix, New York

Salary:

150000.00 - 210000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Support systems administration
Proven experience leading administration of Zendesk and 1+ other customer support platform (e.g., Salesforce Service Cloud, Intercom) at scale, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred)
Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
Experience managing system integrations, configuring APIs, data flows, and automations by working with internal tooling partners
Strong technical skills, including proficiency in HTML, JavaScript, JSON, SQL, and Python
Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions
Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity
Strong documentation and communication skills, with the ability to support training and change management
Comfort balancing strategic improvements with hands-on execution in a high-growth environment

Job Responsibility

Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors
Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
Partner with operations and business stakeholders to translate short- and long-term requirements into scalable system solutions and a product roadmap
Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility
Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution to minimize disruption to support operations
Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency
Support system releases and enhancements, including testing, documentation, training, and change management
Identify opportunities to improve tooling, processes, and system architecture to support scale, reliability, and high-quality user support

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Senior Product Marketing Manager for Agent 365 Security & Governance

AI agents are becoming increasingly ubiquitous across all types of industries an...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience
Experience with and passion for one more of the following: Microsoft 365 Copilot, generative AI, and enterprise IT/security tools
5+ years of experience in product marketing with focus on enterprise IT
Analytical and synthesis skills – able to distill multiple complex technical domains into simple concepts
Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels
Proven ability to manage multiple projects simultaneously and work in a fast-paced environment
Ability to think strategically and drive change in a cross-functional organization
Problem-solving skills and a proactive approach to identifying opportunities and challenge

Job Responsibility

Influence Agent 365 product strategy through close partnership with Product Management, Engineering, and partner Partner Marketing Manager (PMM) teams
Own market, customer, and competitive insights related to AI agents, governance, compliance, risk management, and operational trust
Initiate and co-lead product and messaging research to identify key differentiators and inform positioning, packaging, and go-to-market strategy
Engage directly with customers, partners, and internal stakeholders to validate needs and inform product direction
Define and craft key value proposition for Agent 365 security and governance scenarios, including new technologies addressing AI agent-specific risks and needs
Launch new innovations into market by developing compelling messaging and supporting go-to-market plans, orchestrating execution across marketing, field, and partner teams and ensuring go-to-market is grounded in clear product value and readiness
Maintain accountability for consistency between product reality, messaging, and customer expectations
Work closely with teams across Copilot, Agent 365, Security for AI, Compliance, and platform services to ensure aligned narratives and product direction
Serve as a trusted thought partner to senior product and business leaders, working independently in ambiguous, fast-moving problem spaces and making sound judgment calls without complete information
Raise the bar on strategic thinking, clarity, and rigor for the product marketing team

Fulltime

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Trust and Safety Agent

We are looking for Trust and Risk Agents to maintain the safety and integrity th...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Availability to work weekends required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Work with the team on reviewing potentially suspicious behavior on a daily basis
Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Governance, Risk & Compliance Pre-Sales Architect

The Governance, Risk & Compliance (GRC) Pre-Sales Architect will lead the GRC se...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in Information Technology, Security, Governance, Regulatory, Compliance, and Risk Management
Proven experience in a pre-sales, advisory, or consulting role, driving GRC solution sales in the US market
Deep knowledge and hands-on experience in: Enterprise Risk Management (ERM) and operational controls
Compliance Management and Regulatory environment
Emerging technologies like AI/ML, Data Governance, and Agentic AI/ML Risk
Insider Risk Management and Data Protection
Possess one or more major industry certifications, such as CISSP, CISA, or CRISC
Bachelor's degree in a relevant technical or business field

Job Responsibility

Lead the GRC Service Portfolio: Act as the technical and strategic lead for the GRC service portfolio within the US region
Client Engagement & Representation: Represent the GRC services, value proposition, and technical capabilities to prospective clients, acting as a trusted advisor to C-suite and risk stakeholders
Pre-Sales & Solution Design: Drive the pre-sales process by defining, designing, and scoping complex GRC solutions tailored to client needs and regulatory mandates. This includes the implementation of industry-recognized governance frameworks such as NIST, COBIT, COSO, and ISO 27001
Technical Expertise: Showcase demonstrable expertise in consulting, designing, and evaluating enterprise risk management, governance frameworks, and operational controls
Regulatory & Compliance: Provide strategic counsel to organizations on mitigating risks and designing controls across critical areas like: Cybersecurity and Information Security
Technology, Cloud, and Data Privacy
AI/ML and Model Risk Management
Regulatory mandates including HIPAA, PCI-DSS, and Sarbanes-Oxley (SOX 404)
Delivery Experience: Leverage hands-on experience in delivering GRC services, leading compliance programs, risk assessments etc. to shape suitable customer solutions
Stakeholder Management & Collaboration: Complex Stakeholder Alignment: Effectively manage and align expectations across customer business and leadership teams

Fulltime

Quantitative Intelligence Analyst

The Strategic Intelligence & Analysis (SIA) team provides safety intelligence fo...

Location

United States , San Francisco

Salary:

198000.00 - 320000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

3–6+ years of experience in quantitative intelligence analysis, trust & safety, security analysis, or risk-focused research
Comfortable working on complex trust & safety domains such as child safety, violent activities, self-harm, or similar high-stakes risk areas
Familiarity with data mining, statistical modeling, and supervised learning methods
Understand how to monitor signals or models for data drift, behavioral adaptation, or performance degradation over time, and can diagnose likely causes
Experience in operationalizing adversarial or strategic risk behaviors, including through red-team exercises, agent-based modeling, or structured scenario analyses
Comfortable working with Python and SQL

Job Responsibility

Discover and define new quantitative risk signals where no established metrics exist
Translate complex trust and safety challenges into measurable signals that can be tracked and stress-tested over time
Develop upstream early-warning and signal frameworks that inform downstream detection and mitigation efforts
Analyze risk trends to assess the underlying drivers and causal factors behind those changes
Conduct data mining and statistical modeling to understand how risks originate, evolve, and propagate across systems
Design adversarial scenarios, and quantitative stress tests to assess exposure, coverage gaps, and vulnerabilities
Produce clear data-driven briefs to support risk prioritization, contingency planning, and strategic risk products across teams

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

AI Emerging Risks Analyst

We are looking for an AI Emerging Risks Analyst to help us understand potential ...

Location

United States , San Francisco; Washington

Salary:

178200.00 - 320000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

Significant experience (typically 5+ years) in trust and safety, integrity, security, policy analysis, or intelligence work focused on a range of emerging risks situated in strategic context and translated into actionable intelligence
Demonstrated ability to analyze complex online harms (e.g., harassment, coordinated abuse, scams, influence operations, brand safety issues) and convert all-source analysis into concrete, prioritized recommendations
Strong analytical skills and comfort working with both qualitative and quantitative inputs, including: (1) Casework, incident reports, OSINT, product context, and policy frameworks. (2) Basic metrics and trends in partnership with data science (e.g., harm prevalence, severity profiles, exposure, escalation rates)
Strong adversarial and product intuition, able to foresee how actors might adapt AI tools for misuse and evaluate how product mechanics, incentives, and UX decisions influence risk
Experience designing and using risk frameworks and taxonomies (e.g., harm classification schemes, severity/likelihood matrices, prioritization models) to structure ambiguous spaces and support decision-making
Understanding of the application of foresight methodologies including horizon scanning, scenario planning, tabletop exercises, or simulations
Proven ability to work cross-functionally with product, engineering, data science, operations, legal, and policy teams, including pushing for clarity on tradeoffs and following through on mitigation work
Excellent written and verbal communication skills, including experience producing concise, executive-ready briefs and explaining sensitive, complex issues in grounded, concrete terms
Comfort operating in fast-changing, ambiguous environments: you can identify weak signals, form hypotheses, test them quickly, and adjust as the product and threat landscape evolves

Job Responsibility

Map and prioritize emerging risks
Build and continuously refine a clear picture of emerging signals and trends that could affect the AI ecosystem through upstream and external scanning
Design and maintain harm taxonomies that provide foresight and warning about how AI harms and misuse may manifest over the next 0-24 months and beyond
Contribute to an evergreen risk register and prioritization framework that surfaces the top issues by severity, prevalence, exposure, and trajectory
Detect and deep dive into emerging abuse patterns
Create comprehensive approaches to horizon scanning, competitive benchmarking, and external narrative/risk sense-making
Stay current on abuse trends ranging from state actor misuse to criminal activity, drawing from the work of internal organizational and cross-functional partners
Connect individual incidents into system-level stories about actors, incentives, product design weaknesses, and cross-product spillover–whenever possible spotting these incidents or even hypothesizing them before they hit our surfaces
Turn analysis into actionable risk intelligence
Translate findings into clear, ranked risk lists and concrete proposals for mitigations that product, safety, and policy teams can execute on

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Trust & Risk Agent

Whatnot

Location:
Ireland , Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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