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Trust and Safety Associate

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Accenture

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Location:
Ireland , Dublin

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

As a T2 Operator in Customer Support Operations your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operation. A T2 Operator will be expected to help educate both our partners and our T1 operators on industry standards, and provide efficient solutions to operational blockers in both English and Japanese.

Job Responsibility:

  • Provide end-to-end operational support in all aspects of digital content distribution
  • Work with cross-functional teams to collaborate on launch projects with high visibility
  • Maintain day-to-day operation
  • Educate both partners and T1 operators on industry standards
  • Provide efficient solutions to operational blockers in both English and Japanese
  • Adapt to shifting responsibilities and additional tasks
  • Give candid feedback
  • Help maintain information resources
  • Shift between multiple workflows based on client demand
  • Provide support on ad hoc basis or as a permanent solution during weekends and bank holidays as required

Requirements:

  • Previous experience and working knowledge of the TVOD industry, digital media content and/or streaming platforms
  • Ability to work both independently and collaboratively on a tight deadline
  • Enthusiastic attitude about learning new things
  • Ability to apply sound judgment when dealing with sensitive information which may require escalation
  • Professional communication skills with team members from all levels
  • Organized with effective prioritization
  • Adaptability to changes and quick adjustments
  • Flexibility to work Mon-Sun from 6am to 10pm including Bank Holidays
  • Japanese language proficiency
  • English language proficiency

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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