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Treasury Client Maintenance Coordinator

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U.S. Bank National Association

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Location:
United States , Cincinnati, OH

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Category:

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Contract Type:
Not provided

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Salary:

28.27 - 37.69 USD / Hour

Job Description:

Onboards new and existing customer implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless onboarding experience with Treasure Management products.

Job Responsibility:

  • Onboards new and existing customer implementations of Treasury Management payables, receivables, and other financial products
  • Serves as the main point of contact between the customer representative and U.S. Bank during the implementation process via phone or email
  • Conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use
  • Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality
  • Escalates potential obstacles appropriately and communicates implementation status effectively
  • Lead the implementation of multi-product Treasury Management service requests for existing clients
  • Execute individual product setups and modifications as needed
  • Collaborate with internal partners (e.g., Sales, Product, Operations) to ensure accurate configuration and delivery of services
  • Serve as a client-facing resource during implementation, providing guidance and resolving setup-related issues
  • Coordinate project-level activities for complex implementations involving multiple stakeholders or systems
  • Maintain detailed documentation and track progress to ensure timely completion and compliance with internal standards
  • Identify and recommend process improvements to enhance implementation efficiency and client experience

Requirements:

  • Bachelor's degree, or equivalent work experience
  • Five or more years of related experience
  • Thorough knowledge of Treasury Management products and processes with an understanding of how customers use them
  • Strong planning and organizational skills, as well as analytical and problem-solving skills
  • Effective verbal and written presentation and communication skills
  • Ability to work with both internal partners and external customers
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
What we offer:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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